Windows Essentials 2012 not working

Question

I am running Windows 7 on a HP desktop.  Until recently, I could find and use the Photo Gallery/editor in Windows Essentials 2012.  I cannot find it now.  I have tried to repair Windows Essentials but get the error 0x800c0006 with 2 different "sources"; crt90-i386 and wllogin-amd64.

I tried uninstalling Windows Essentials 2012 and cannot do that either.  Errors are 0x80040609 and 0x8007064c.  I loked at old messages regarding these error codes, but could not find anything that works.

I had installed an unrelated program.  I restored the computer to a point prior to the new installation and still do not have, nor can repair, nor uninstall Windows Essentials 2012.

What do I do to get Windows Essentials 2012 working?

Answer 1

Hi Tom,

Thank you for posting your query on Microsoft Community.

Follow the steps below to uninstall and re-install the Windows Live Essentials and check if it helps:

1. Perform **Windows Update**

2. Uninstall Essentials by following the steps within this **link**.

**3.******Delete the following files for a clean installation:

For 32 bit

C:\Program Files\Windows Live

C:\Program Files\Common Files\Windows Live

For 64 bit

C:\Program Files(x86)\Windows Live

C:\Program Files(x86)\Common Files\Windows Live

**4.******Disable firewall (Note that disabling the firewall makes your computer prone to virus attack. We suggest that you only visit the websites below and enable your firewall after installation is done).

**5.******Reset browser to factory settings.

**6.******Reinstall Windows Essentials:

**Windows Essentials 2012******(for Windows 7 and Windows 8)

Note: in case you are using Windows Live Mail, please save them on a safe folder as you will delete folders that is included within Windows Essentials. To know how to import and and export e-mails, please check this **link**).

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.