portable device driver error - code 31

Question

Gidday all,

Rig = AMD Athlon II x4 620 2.6ghz, 2gb Ram, Win 7 Ultimate 32 bit SP 1, on Asus M4A78

mod to bios-

  sys config: ide to ahci (to improve tfr rate, NCQ; using sata, not ide, not raid)

  reboot to win 7

  blue screen

  revert to ide

  reboot

  www for solution - mod registry using:

    KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msahci

      chg DWORD value from 3 to 0

  reboot to Win 7 ok

  improve data exchanges

ran win update

  installed optional AMD - Other hardware, Storage Controller - AMD SATA Controller,

  released March, 2013

  update stated "successful"

  reboot as required by update

Device Driver error 31 on Portable Devices

   WPD FileSystem Volume Driver (two)

  :-(

  checked bios, no change

  reboot

  bios - revert to ide

  restart

  no change, error 31 remains

  Rolled back AMD update

  error 31 remains

  hands thrown in air

NB. earlier this year experience same Device Driver error 31 on Portable Devices on Portable Devices for the WPD FileSystem Volume Driver. Research at time found no solution. However, believe a win update applied since then 'fixed' the error. The error was not apparent immediately prior to the AMD update.

Appreciate help please.

Chooglin'

Answer 1

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue. 

I would suggest you to try using steps provided in these Microsoft help articles and check if it helps.

What to do when a device isn't installed properly

http://windows.microsoft.com/en-us/windows7/what-to-do-when-a-device-isnt-installed-properly

Restore a driver to its previous version

http://windows.microsoft.com/en-us/windows/restore-driver-previous-version#1TC=windows-7

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Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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Answer 2

It has worsened !!!! YEU%R&#EHUEDFJ%*^(T%^$  ☹

After having attempted winupdate, and over 800mb of fixes, patches, etc. Later the pc has really **** itself now.

Brief blue screen – can’t see what it is

No boot

Attempted  many repairs to no avail

Tried sys recovery tools, nothing doing

Error 0x0 many

No valid restore point, which I know there are several, from a few initial minor program updates

Startup Repair Diags log/Report states:

  Root Cause found – boot status indicates that the os booted successfully. ??????

Also

  Several disk, hive, and other tests run, all completed successfully, all code 0x0

Also

  A patch is preventing the system from starting – der !

What next? I’m dum-founded :-(

Answer 3

Hi Arun BJ,

thanks for your reply. Am very familiar with each of the steps you've suggested, I've attempted each of them repeatedly, still to no avail.

As for restore to previous driver, well we've gone beyond that point several times, where now the 'previous' version is the one that is not working. :-)

Not sure what the next step would be, not aware of anything, nor where to turn. Thanks for trying to help.

regs,

Chooglin'

Happy New Year