Hello,
Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.
As per the description, I understand that you are experiencing issue with you need to read the camera name (Canon, Sony) from an .mts file.
I certainly understand your concern and will try my best to help you.
In order to understand the issue more clearly, I would request you to kindly provide me with the following information.
- Did you make any changes to the computer prior to this issue?
- When you say: “need to read the camera name from an .mts file”, what do you mean by this?
- Since how long are you experiencing this issue?****
- Are you getting any **“error message”?**If yes, what is the exact error message along with the error code?
- When you say: “have tried some freeware programs”, which programs are you taking about?
In the meantime, I would suggest you to refer to the suggestions provided by “Barb Bowman” replied on August 11, 2013 in the following Microsoft Community link and check if that helps.
I hope this information is helpful.
Please do let us know if you need any further assistance, we will be glad to assist you.
Thank you.
Jayant