Windows Live not saving settings

Question

Help! Using Live email and receiving emails OK but have problems sending emails.

My mail server requires Authentication for the Outgoing Server and the SMPT port set to 26.

I can go into the email account properties, tick the "Requires Authentication" box under the Servers tab, and set the SMTP Port to 26 under the Advanced Tab, then Apply and OK the changes. I can then send Emails successfully.

However if I close the Live program and restart it, the "Requires Authentication" box is now "un-ticked" and the SMTP Port has reverted to Port 25. Now I can't send emails until I change the settings again.

As you can imagine, very frustrating! Why won't the Changes SAVE?

Can anyone advise please?

Thanks

Answer 1

Hi Maxine,

Thank you for getting in touch with Microsoft Community.

Before we start troubleshooting the issue, we require more information to assist you better.

1. Which version of Window Live Mail you are using?
2. What type of Email account you are using? Is it Outlook, Yahoo, Gmail or any other domain account?
3. Are you using customize domain Email address?

Reply us with the information to assist you further.

Thank you.