Need help tracking down a BSOD

Question

I am trying to track down a driver causing a BSOD.

Link to DMP file - https://drive.google.com/file/d/0B\_-LZWgetMc1VmhTOW9iVFNFRVE/view?usp=sharing

I installed and and trying to look in WinDBG, I get:

DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp

subsystem.

Arg2: 0000000000000258, Timeout in seconds.

Arg3: fffffa8006d1ab50, The thread currently holding on to the Pnp lock.

Arg4: fffff80000b9a3d0, nt!TRIAGE_9F_PNP on Win7 and higher

I read that Arg4 is the driver and to run !IRP on it.  When I do that I get:

IRP signature does not match, probably not an IRP.  Use any flag to force.

Thanks for any help!

Answer 1

Kudo's on the debugging.  You cant use !IRP on a TRIAGED ARG.  There are flags to force it but you are probably simply better off running verifier since it is a PNP driver.  I would also updated the below old drivers

1-Driver verifier (for complete directions see our wiki here)

dwvkbd64.sys    4/11/2007 4:22:37 PM     

dfmirage.sys    1/11/2008 4:04:26 PM      

DamewareMini.sys    3/16/2008 1:42:28 PM    

LVPr2M64.sys    4/30/2009 5:42:17 PM   

!IRP FLAGS

https://msdn.microsoft.com/en-us/library/windows/hardware/ff548630%28v=vs.85%29.aspx

https://msdn.microsoft.com/en-us/library/windows/hardware/ff548597%28v=vs.85%29.aspx

Answer 2

Happy to help and yell if I can be of assistance.  I will stay subscribed to the thread.  Again Kudo's for the WinDbg

Answer 3

Dameware drivers get installed from the client on my machine when I try to connect.  Can't really install them in compatibility mode.

He does have a Logitech webcam connected VIA USB, since the last driver from 2009 is a logitech one, I might start there.  Thanks man!

Answer 4

You may need to re-install damware in compatibility mode if they do not have a more recent version.  I do not think they are the issue but since BSODS are always a combination of things they might be related.  I suspect it is something else which is why I suggested verifier.

fffff80000b9a3d0, nt!TRIAGE_9F_PNP on Win7 and higher

Answer 5

So it's a PNP device?  The top 3 drivers are Dameware, they are as updated as Dameware has (per my software).  The last one, however, is a logitech camera.

If it's a PNP device, that might be a good place to start.

Side note, this user was having issues with windows opening slow.  Not choppy but about 25% the speed.  Found some similar issue and ran this {bcdedit /set useplatformclock true}

Not sure if that could be causing this?