Applications crash when adding files: Exception code: 0xc0000005

Question

I get the same error from at least 3 different applications when I try to "Add files" to the app:

Faulting application name: mkvtoolnix-gui.exe, version: 8.6.1.0, time stamp: 0xa6d0a6c8

Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56259295

Exception code: 0xc0000005

Fault offset: 0x000000000004ac04

Faulting process id: 0x414

Faulting application start time: 0x01d12d47480eac92

Faulting application path: C:\Program Files\MKVToolNix\mkvtoolnix-gui.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 8fe66c69-993a-11e5-8576-54271ef3c970

The applications I've tested are:

* mkvtoolnix-gui.exe

* RipBot264.exe

* A custom Java application using javaw.exe

All the errors have the same exception code: 0xc0000005

I've done the following:

* uninstalling and re-installing my video drivers

* Ran sfc /scannow and all was clear

* Ran chkdsk and all was clear

* Uninstalled and reinstalled Norton Security

The problem doesn't occur when I boot into Safe Mode, but does occur when I do a clean boot even with all services turned off (even MS services) and no Startup items loading.

I've tried the same applications on a similarly configured machine which has no problem.

The issue doesn't occur when I "Open" a file, only when I open a window where I can add multiple files.

I'm running Win7 x64

Any help or troubleshooting suggestions?

Answer 1

What changes between booting into safe mode and a clean boot with no startup items and all services disabled that could potentially cause this?

My system is stable and I only have the issue when adding files to a process with the specific apps I referenced.

Answer 2

Hello,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with applications crash when adding files: Exception code 0xc0000005 on the system.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix this issue.

I would suggest you to refer to the suggestions provided by “Vijay korupolu M” replied on March 15, 2013 in the following Microsoft Community link and check if that helps.

http://answers.microsoft.com/en-us/windows/forum/windows\_7-performance/eventtypeappcrash-exception-code-0xc0000005/aa5b5d93-9234-4b27-9348-0979450e8de2

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.