While trying to update Adobe,I keep getting error message HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSOFT\WINDOWSNT\CurrentVersion\Image File Execution Option\AcroRd32Info.exe.

Question

Original title: error 1402

Hi, trying to update Adobe but keep getting error message HKEY_LOCAL_MACHINE32\SOFTWARE\MICROSOFT\WINDOWSNT\CurrentVersion\Image File Execution Option\AcroRd32Info.exe. and asks "Verify that you have sufficient access to that key.

I saw on the net UtilitiesTech claim their software would correct this problem.  Paid the $43.00AUD to find still have same issue.  I "live Chat'd" their tech who asked to remote my PC, I said no, he claimed he could not fix the problem unless he remoted my PC.  My question is is this a legit claim from the software provider UtilitiesTech and why don't they state they may need to remote your PC before paying their fees.  I wouldn't have paid and downloaded their software if I knew beforehand the solution involved "opening the door" into my PC.

Thanks in advance for any advice.

Answer 1

This is a MS Fix-It that may help.  I found it following some other 1402 errors in Win 7

https://support.microsoft.com/en-us/mats/program_install_and_uninstall

Answer 2

Hi Andrew E, thanks for the reply.  The path I showed is as it appeared (I just tried updating Adobe again just to check) though the letter case is incorrect in places.  I will try to update the OS as you suggest to see if the issue has been resolved.  I see error 1402 is not an unusual problem, thanks again.

Answer 3

Youre error doesnt comply with "regedit" data,it should read: HKEY_LOCAL_MACHINE  then with

the expanded tree,"software" is available,then microsoft.Either way,adobe updates & windows OS

have recently been issued,microsoft update should have it.Follow this link for updates.

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=Flash%20player

Just make sure the OS (64 or 32 bit) is correct,along with the OS...

The above covers flash player,adobe,would be this link.

https://social.technet.microsoft.com/Search/en-US?query=Adobe&Refinement=44&ac=2#refinementChanges=107,60&pageNumber=1&showMore=false

Both are macromedia software updates to windows