cannot install updates error 9c57

Question

I have been trying to install the following updates on a daily basis and they all say installed apart from IE11 but the next day the updates say they need installing again.

The updates are

KB2676562

KB2871997

KB3004375

KB3031432

KB3033929

KB3045999

KB3046269

IE11 just says failed to install. Erroe code 9c57

This problem started when I tried to update IE8 after a complete re-install of windows 7 from a partition on my hard drive.

I am running windows 7 home premium 64bit.

Can anyone throw any light on this please.

Thanks Trazza

Answer 1

You have not provided the files requested!

Please see if these instructions on uploading files to your OneDrive help.

1. Copy all files to be uploaded to a single location or folder in Windows Explorer.
2. Click on this link: https://onedrive.live.com/
3. Click Upload.
4. Navigate in Windows Explorer to the location where you placed the file(s).
5. Place the cursor on the file to be uploaded and click the Open button.
6. You need to repeat steps 3 to 5 for each file where you are uploading more than one file.
7. Check the box 1 for each file, and click Share 2 .

8. Click Get a link and use the scroll to change the entry under Choose an option from View only to Public.
9. Click the Create link button.
10. Click Shorten link.
11. Place the cursor in the link in the box 3 , and right click. Select from the drop down menu Select All  4  , and then select Copy 5 to place the address in your Clipboard.
12. Place the cursor in an open message here, right click and select Paste.

Answer 2

Please don't start to, help me then ignore my reply's, this is very annoying.

Answer 3

https://onedrive.live.com/

Is this what you were asking for. (only took me 5 hours)

Trazza

Answer 4

Hello Gerry thanks for the reply.

I have opened onedrive and created the files that you have asked for but I have hit a stumbling block.

At point 9.3.11 it says right click in the box and click select all then click copy, I am afraid that when I right click in the box there is not a select all option, what have I done wrong?

I have got access to a copy of windows home premium 64 bit from my brother in law and was wondering if I were to run the disk on my laptop would it repair any faults with my system or would it try to do a complete install as I am not that good with computers (it took me 2 hours to get as far as I have with onedrive). 

Any help would be appreciated 

 Many Thanks Trazza

Answer 5

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your One Drive and post a link here. You can remove any earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

General notes on Event Viewer

http://www.gerryscomputertips.co.uk/syserrors5.htm

Notes on using Windows Update:

http://www.gerryscomputertips.co.uk/WinUpdate1.htm