Window 7 Update error 80080005

Question

I try several window update repair, nothing work, I still have this update error.

I try to upgrade to window 10 but it fail too, and according to what I read I need to fix the window update first.

Does somebody has instruction (clear ones) to fix this error ?

Thanks

Answer 1

Sylvie

Here a copy of my OneDrive information system txt file and the system.evtx file.

Sorry but I missed your earlier reply.

I cannot access your files without a link to your OneDrive here. I suggest you replace the earlier files with current ones.

Answer 2

It didn't help.

I did the procedure above. I had "not allowed" after ren C:\Windows\System32\catroot2 Catroot2.old

The Microsoft update error 80080005 is still there.

I still cannot update to Windows 10

Does anybody knows what this error 80080005  Microsoft ignores completely?

Thanks

Sylvie

Answer 3

Hi,

Please follow the methods mentioned below:

Method 1: I would suggest you to manually reset the Windows Updates Components

a) Click on Start.

b) Type CMD in search bar.

c) Right click on Command prompt and select Run in as administrator.

d) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the ENTER key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

f) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the ENTER key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

g) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

h) Type Exit in the Command Prompt to close it.

 Now you may try running the Windows Updates and check if the above steps resolve the issue.

For further reference, you can refer to the link:

How do I reset Windows Update components?

**http://support.microsoft.com/kb/971058/en-us**

Method 2: I would suggest you use the Media Creation Tool in the below link and choose Upgrade option to upgrade to Windows 10. Before upgrading to Windows 10, I suggest you to take a backup of important files and folders to the external drive.

https://www.microsoft.com/en-in/software-download/home

Hope it helps.

Answer 4

Hi Gerry,

the story is:

I downloaded window 10, but at the time I didn't have time to look for the driver for my large printer and digitizing table so I restore window 7.

Problem #1- Since then I have this update error 80080005 when I check for update -

Problem #2- when I try to download window 10, I have to wheel of death. I download on disc ISO window 10, but succeed to install only 38% of it before it fail.

Here a copy of my OneDrive information system txt file and the system.evtx file.

Thank for trying to help me

Sylvie

Answer 5

Please provide more information to enable your problem to be diagnosed.

Please restart your computer and allow 20 minutes for the system to run before uploading information. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

Please upload and share with everyone a fresh copy of your System log from your Event Viewer to your One Drive and post a link here. It helps to avoid confusion if you remove any earlier copies of the log files from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm