USB Controller Driver Errors

Question

Hello,

I am experiencing a few very annoying errors with my USB controllers.  I have 3 USB ports on my laptop.  I have connected my external mouse to each one, but the mouse freezes.  Ii have confirmed in the device manager that the mouse driver is not the problem, but the USB controllers are.

This is where it gets confusing.  I have more than 3 drivers under the category USB controllers.  3 of them are acting up.  I am showing hidden devices.

Note that the devices are listed as "Unknown USB device".

Here is the FIRST device's error summary (top to bottom in the list):

Here is the SECOND device's error summary (top to bottom in the list):

Here is the THIRD device's error summary (top to bottom in the list):

It would be great if I could reconnect it, but the hardware is integrated into my laptop.

Notes:

• Things I have tried, but did not help: restart, system restore, safe mode, scan for hardware changes, unplug mouse and plug it back in.
• Also, a few days ago, only 2 had errors and it was code 43.
• Sometimes when I plug it in, I get an error notification and am told that driver files are installing.  Nothing is fixed however.
• I have used my mouse perfectly fine before this happened.

Please can someone help me solve this issue.

Answer 1

Hi,

I removed and reinstalled the drivers, then did a full shutdown.  I got one of the USB ports working.

I decided to try to plug in a different mouse in my computer and it worked perfectly.  I think that it could be that my old mouse is worn out.

Anyways, I will let you know if there are any more problems.  Thank you for the assistance.

Answer 2

Hello,

As per the description, you are experiencing issue with USB Controller driver errors on the system.

I understand how frustrating it could be when things do not work as expected. Please do not worry I will try my best to resolve it.

I appreciate all your efforts in trying to fix this issue.

This issue might have occurred if the hardware drivers are corrupted in the system or due to the incompatibility of the Device Drivers with Windows 8.1 Operating System.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run the Hardware Troubleshooter and check if it helps.

Note: The Hardware Troubleshooter is an automated tool which checks the hardware on the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter. 

1. Press “Windows Logo” + “W” keys from the keyboard.
2. Type “Troubleshooting” in the search bar and press “Enter”.
3. In the “Troubleshooting” window, click on “View All” on the left pane.
4. Click on “Hardware and Devices”.
5. Click on “Advanced” and then click on “Run as Administrator”.
6. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If the issue persists, please follow method 2.

Method 2:

**Let’s try to uninstall and reinstall the USB Controller and check if it helps.**Please follow the steps given below. 

1. Disconnect the USB device from the computer.
2. Press “Windows Logo” + “R” keys on the keyboard and type “devmgmt.msc” in the “Run” Command box and press “Enter”.
3. Expand “Universal Serial Bus Controllers”.
4. Right-click on every device under the “Universal Serial Bus Controllers” node, and then click “Uninstall” to remove them one at a time.
5. Follow the on-screen instructions to complete it and the restart the computer if prompted.

After the restart, you may again open the Device Manager and then click on the “Scan for hardware changes” button at the top of the Device Manager window and check if Windows 8.1 detects the USB Controller devices on the computer and installs the appropriate drivers.

If the issue persists, please follow method 3.

Method 3:

I would suggest you to download and install all the latest chipset drivers and Hardware Drivers from the manufacture’s website.

Also I would suggest you to install BIOS driversfrom the manufacturer website.

Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. 

For reference:

I would suggest you to refer to the article given below and check if that helps.

Connected USB device is not detected in Windows, please follow the steps in the link provided below.

https://support.microsoft.com/kb/2830154?wa=wsignin1.0

Note: To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

**How to back up and restore the registry in Windows**

http://support.microsoft.com/kb/322756

I hope this information is helpful.   

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Answer 3

So I have tried the diagnostic tool, and it didn't help.  Report: https://1drv.ms/u/s!AutonXHRf5e0eoetBfedIiHM8y0

Do I uninstall all hidden drivers, or just the un-Hidden (visible) ones?

Thanks!

Answer 4

Hello,

Thank you for keeping us posted.

I really appreciate all your efforts in trying to fix this issue.

I would suggest you to try and uninstall all hidden drivers because there might be a possibility that the hidden drivers might contain ghost drivers which are causing issue.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.