Blue Screen Error MODULE_NAME: Ntfs

Question

I have some BSODs that show up from time to time and I don't understand the minidump files.

My minidumps can be found at:

https://onedrive.live.com/?id=13511480866954F4!135&cid=13511480866954F4

Any help would be appreciated. Thanks a lot.

Answer 1

Hi.

BugCheck 1E, {ffffffffc0000005, fffff80002d7daf5, 0, ffffffffffffffff}

Probably caused by : memory_corruption ( nt!MmCreateSection+395 )

BugCheck 24, {1904fb, fffff88002811e78, fffff880028116d0, fffff80002aa88de}

Probably caused by : ntkrnlmp.exe ( nt!CcUninitializeCacheMap+ce )

BugCheck 3B, {c0000005, fffff80002a902a5, fffff88004628f40, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )

ntkrnlmp.exe is a Windows component which mean something else drove it into

Fault.

BiosVersion = F10e DS

BiosReleaseDate = 04/01/2009

SystemManufacturer = DataLogic

SystemProductName = G31M-S2L

BaseBoardManufacturer = Gigabyte Technology Co., Ltd.

BaseBoardProduct = G31M-S2L

1. Check with Gigabit Support, their on-line documentation, and drivers. Update the

BIOS, chipset drivers and the major on-board and separate device drivers (see driver

update methods below). Also the check for later versions at Intel and the other device

makers.

Gigabyte Support

http://www.gigabyte.com/support-downloads/technical-support.aspx

Gigabyte Downloads

http://www.gigabyte.com/support-downloads/download-center.aspx

Intel Driver Update Utility <-- run this after checking with Gigabyte

http://www.intel.com/p/en\_US/support/detect?redirector\_count=1&

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en\_US/support

Intel - Community and Forums

http://www.intel.com/content/www/us/en/blogs-communities-social.html

---

Avast was running during two of BSOD events and can cause instability.

2. Uninstall Avast and the run its Removal Tool to prevent remnants. Use MSE - Free

instead.

MSE - Free

http://windows.microsoft.com/en-US/windows/security-essentials-download

3. Check the memory very thoroughly (see memory test methods below).

4. As needed use ALL the other methods in the troubleshooters below.

5. If needed run Driver Verifier to see if it can indicate a CAUSE (see Driver Verifier

methods below.

====================================

Resolving stop (blue screen) errors in Windows 7 - has a section for if you can

or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

====================================

BCCode: 24      0x00000024

Remove ALL power and reseat the cards, memory, and cables (on both ends

when possible) - actually remove and replace - do not just snug.

The primary cause of this Bug_Check is disk issues however it can be caused

by memory problems and even antivirus/antispyware/security programs.

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BCCode: 24      0x00000024 BCCode: 24      0x00000024  <-- read this link

http://www.faultwire.com/solutions-fatal\_error/NTFS-FILE-SYSTEM-0x00000024-\*1051.html?order=votes

Bug Check 0x24: NTFS_FILE_SYSTEMhttps://msdn.microsoft.com/en-us/library/ff557433%28v=VS.85%29.aspx?f=255&MSPPError=-2147217396

====================================

BCCode: 1E   0x0000001E

Remove ALL power and reseat all the cards, memory, and cables (both ends whenpossible) - actually remove and replace - do not just snug. Those are for a PC and about all that can be done for a laptop is reseat the memory and clear the vents. Make sure the BIOS, low level chipset drivers, and major device drivers are all up to date by check manually at the makers' sites.

Many Bluescreens are caused by BIOS, low level chipset drivers, and other major device drivers which are not the most current even though the computer is new. Check manually for updates using the methods for updates as indicated in the troubleshooter linked below.

BCCode: 1E   0x0000001E Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED BCCode: 1E   0x0000001E  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/Check-to-be-sure-you-have-adequate-disk-space-0x0000001E-\*1045.html

Bug_Check 0x1E - read link for the examplehttp://msdn.microsoft.com/en-us/library/ff557408(v=vs.85).aspx

====================================

BCCode: 3b    0x0000003bTry removing and reseating all cards, memory, and cables (both ends when possible) - actually remove and replace - do not just snug (on a PC) and clean out the dust bunnies and vents. On a laptop about all that can be done is reseat the memory and clean the vents. (Of course remove ALL power prior to opening the case.)

BCCode: 3b    0x0000003b  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-\*1074.html

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION <-- read this linkhttps://msdn.microsoft.com/en-us/library/ff558949%28v=VS.85%29.aspx?f=255&MSPPError=-2147217396

====================================

Driver Verifier can help find some BSOD issues :

Using Driver Verifier to identify issues with Windows drivers for advanced users

http://support.microsoft.com/kb/244617 

How To Troubleshoot Driver Problems in Windows Vista or 7.

http://www.winvistaclub.com/t79.html 

Using Driver Verifier

http://msdn.microsoft.com/en-us/library/ff554113(v=VS.85).aspx 

How to use Windows Driver Verifier Manager to Troubleshoot & Identify Driver Issues

http://www.youtube.com/watch?v=\_VwIDD9xngM

Driver Verifier

http://www.techsupportforum.com/2110308-post3.html 

Using Driver Verifier

http://www.faultwire.com/solutions/using\_driver\_verifier.php 

You can disable Driver Verifier

http://support.microsoft.com/kb/244617 

Start - type in Search box -> verifier /reset      hit enter to disable

Use BlueScreenView to see if there is a driver specified in the error message. Also check with MyEventViewer at the time of the BlueScreen.

If DriverVerifier creates a minidump upload it and provide a link to it so we can analyze it.

---

References to Vista also apply to Windows 7.

This is my generic how to for proper driver updates : (Check for BIOS and driver

updates.)

This utility makes it easy to see which versions are loaded : Run DriverView - set VIEW

to Hide Microsoft drivers - update those without Dump in their names. (Also update

the BIOS and chipset drivers.)

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Control Panel - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd partywith their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows Updates, this leaves Windows Updates ON however it will not install drivers which will usually be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then go look for new ones manually if you wish.

How to stop Windows 7 automatically installing drivers

http://support.microsoft.com/kb/2500967

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.

To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

For the Windows Memory Diagnostic Tool.

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click - RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory

Diagnostic Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Hope this helps.

---

Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.

Answer 2

Thank you for your fast reply.

I tried it with Windows Debug Tool but I didn't understand the problem very well and I can't find out what is the source of problems.

This is the good link to minidumps:

https://onedrive.live.com/redir?resid=13511480866954F4!143&authkey=!AOoqAI2KoI3fqdw&ithint=file%2crar

Thank you again for your help

Answer 3

Hi,

That link says "Item no longer exists or is no longer available".

Resolving stop (blue screen) errors in Windows 7 - has a section for if you

can or can't start Windows.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 

Check this thread for information using BlueScreenView, MyEventViewer and

other methods to troubleshoot BlueScreens - top 3 replies (+1 other).

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems

uploading the minidumps copy them to the Desktop or the Documents folder

and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add-photos-files

One-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 

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Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes

it to crash. (also Windows 7)

http://www.winvistatips.com/disable-automatic-restart-t84.html

===================================================

Check with these utilities to see if any information can be gathered :  (Info is much

easier to read and post.)

This is an excellent tool for posting Blue Screen Error Information

BlueScreenView - Free - scans all your minidump files created during 'blue

screen of death' crashes, and displays the information about all crashes in

one table.

http://www.nirsoft.net/utils/blue\_screen\_view.html

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MyEventViewer can be checked at the time of the Crash to with-in a second or so 

of the time of the Event to provide more information as to possible cause - see TIP.

MyEventViewer - Free - a simple alternative to the standard event viewer of

Windows. TIP - Options - Advanced Filter allows you to see a time frame instead

of the whole file - set it to a bit before and after the time of the Event.

http://www.nirsoft.net/utils/my\_event\_viewer.html

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AppCrashView - Free - a small utility for Windows Vista, 7, 8/8.1, & 10 that displays the details of all application crashes occurred in your system. The crashes information

is extracted from the .wer files created by the Windows Error Reporting (WER)

component of the operating system every time that a crash is occurred.

AppCrashView also allows you to easily save the crashes list to text/csv/html/xml

file.

http://www.nirsoft.net/utils/app\_crash\_view.html

Hope this helps.

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Rob Brown - Microsoft MVP <- profile - Windows Experience : Bicycle - Mark Twain said it right.