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MTP Bluetooth device does not connect

Anonymous
2016-06-18T11:54:57+00:00

I am running a Dell Inspirion790 with Windows 7/64 bit Profesional Sp1 ,with an MTP bluetooth device , with the latest driver , and it won't start , any ideas?

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Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2016-06-19T10:36:53+00:00

Hi,

Thank you for contacting Microsoft Community.

There are several things you can check to ensure your computer is configured correctly to connect with Bluetooth device.

Method 1:

Check to see if the Bluetooth services are enabled. To do so, follow these steps.

a. Click on Start

b. Type services.msc and press enter

c. In the list find Bluetooth support services and double click on that.

d. Ensure that the service is both set to automatic and started.

Method 2:

Open the Hardware and Devices troubleshooter

http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter

Method 3:

Refer to the link and follow steps given in the article:

Add a Bluetooth enabled device to your computer

http://windows.microsoft.com/en-US/windows7/Add-a-Bluetooth-enabled-device-to-your-computer

Hope this resolves the issue. If the issue persists, you can write to us and we will be glad to assist you further.

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