Teams Powershell: Create and configure Auto Attendant

Question

Dear All,

I am looking for a way to create but more importantly configure an Auto Attendant via powershell.

I need to create a dozen of them all with out of office hours. and that is a tedious job doing manually

Now I do know skype online has 10+ cmdlets but am trying to find a way to export an existing AA setup, alter it, and create new ones from that.

is that possible?

also, I tried a few of the cmdlets in this article but they do not seem to all work for teams. (tenant is already migrated to teams)

create-a-phone-system-auto-attendant

If there is no export function, has anybody tried to set a AA with the following commands?

New-CsAutoAttendant  
Set-CsAutoAttendant  
Get-CsAutoAttendant  
Get-CsAutoAttendantHolidays  
Remove-CsAutoAttendant  
New-CsAutoAttendantMenu  
New-CsOnlineAudioFile  
New-CsAutoAttendantCallFlow  
Export-CsAutoAttendantHolidays  
New-CsOnlineTimeRange  
New-CsOnlineDateTimeRange  
New-CsOnlineSchedule  
Get-CsAutoAttendantSupportedTimeZone  
New-CsAutoAttendantCallHandlingAssociation  
Get-CsAutoAttendantSupportedLanguage  
Import-CsAutoAttendantHolidays  
New-CsAutoAttendantCallableEntity  
  

Answer 1

Hi @Jurgen Verhelst ,

You can find all AutoAttendant commands available by doing a search using the Get-Command cmdlet.

The following ideas are for your reference:

--You use the New verb to create a new AA or CQ
--The Set verb to change or add something to an existing AA or CQ
--You use Get to see what’s already been created
--And Remove to get rid of one
--Import and Export are only related to Holidays
--Update is used to force an update of resources associated with an AA. Currently, it repairs the Dial-by----Name recognition status of an auto attendant.

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Answer 2

Well its really a challenge to find all the cmdlets to make a whole AA from scratch.

I was hoping someone already did a whole AA setup via powershell I could look at. Do you have any example scripts at microsoft to do this?

Answer 3

anonymous user - I may have gotten the totally wrong idea here, but I've been using variations on the AA creation script on https://learn.microsoft.com/en-us/powershell/module/skype/new-csautoattendant?view=skype-ps#examples with great success, it works in the new teams modules and is pretty customizable..

As I say, I may have misunderstood, but that's let me script deployments of 80+ AA's..

Cheers,

Giff

Answer 4

Hi, @Matt Gifford ,

Yes I can do a lot of things with it except setting a menu option to external cell number (24/7 cell phone number ie)

For the rest it is pretty customizable

Answer 5

I have successfully decoded the configuration details of Skype for Business RGS and Queues that is 9/10ths of the issue in migration to Teams It is not in any way simple or intuitive. In the coming week I intend to semi-automate migration of RGS to Teams Auto Attendants and Call Queue using the commands listed above...stay posted.