Cannot receive - couldn't log on using authenticated POP (APOP), error 0x80004005

Question

I have not been able to receive emails, but I am able to send emails...this has been going on for about a week. I keep getting the following message:

Unable to send or receive messages for the account. Windows Live Mail couldn't log on to the email server using authenticated POP (APOP). Contact your email provider and verify that it supports authenticated POP. To change this logon setting, in the folder list, right-click on the account name, and then click Properties on the shortcut menu. In the Properties dialog, click the Servers tab and then under Incoming Mail Server, select a logon option.

Server: 'pop-server.hawaii.rr.com'

Windows Live Mail Error ID: 0x80004005

Protocol: POP3

Port: 110

Secure(SSL): No

I took the advice of the technician to uninstall and reinstall and it still says this error message.

PLEASE HELP!

[Original subject: Windows Live Mail 2012 Operating System Windows 10]

Answer 1

Windows Live Mail couldn't log on to the email server using authenticated POP (APOP). Contact your email provider and verify that it supports authenticated POP. To change this logon setting, in the folder list, right-click on the account name, and then click Properties on the shortcut menu. In the Properties dialog, click the Servers tab and then under Incoming Mail Server, select a logon option.

That's about the most comprehensive error message you'll ever see in Windows Live Mail. It tells you exactly what to do to correct it, except which option to select. No public mail service I know of uses APOP, so you have to select Log on using clear text authentication.

I took the advice of the technician to uninstall and reinstall and it still says this error message.

If you're not able to log on to a mail server, repairing, uninstalling and re-installing the program files will have no effect whatever. The fault is either in the account settings or at the server end.

Answer 2

You are a lifesaver! I selected to *Log on using clear text authentication,*and it worked! Thank you so much I greatly appreciate it!