Outlook search of current folder or current mailbox does not show recent items

Question

We have a number of users experiencing this issue. When they search Outlook for recent items and select either Current Mailbox or Current Folder it does not find any recent items, such as ones from the current day. If they change to All Mailboxes it finds the new ones. The All Mailboxes search is much slower because it also searches online archive so this is a problem.
We've confirmed that indexing is completed and have even tried rebuilding the search index. Also, this happens with cached mode as well as online mode.
Outlook version is 365 ProPlus, version 2002 (Build 12527.20880 Click-to-Run).
Thanks

Answer 1

Hi @Kenny Stern ,

We have a number of users experiencing this issue

Did it occurred on a normal user mailbox or a shared mailbox? And did it occurred only recently? If so, have you performed any specific operations before?
Are there any users who could search normally in your organization? If so, do they have any differences from these users that couldn't search normally(such as the version of Outlook client or others)? Considering you are using a earlier version of Outlook, it's suggested to first update your Outlook to the latest version to get a better experience.

In order to further confirm if the issue is related to your client or account, it's suggested to log these users that couldn't search normally to other Outlook client to check if the issue has any difference.

If the issue could be reproduced on other client, it may be more related to your account itself instead of Outlook client.

If it could work normally on other client, it may be more related to your client. In order to avoid the interference of other program and Outlook add-ins, it's suggested to close other program and restart your outlook to check if it could work normally(windows + R > type "outlook.exe /safe">enter)

Also, the issue may also occur when your outlook profile is corrupted, it's suggested to create a new Outlook profile and readd your account to check(Control Panel>Mail>Show profiles>Add>readd your account).

Hope that would be helpful to you.

---

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Hi, it's a Known issue, you can find more details here : https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-21H2#2778msgdesc

Microsoft published a patch that solves the issue on Windows 10-11-Server.