Windows Updates - 0x8024400D

Question

Hi,

I have a lot of clients which where the Windows Update log reports an 0x8024400D.

Here is a snapshot

2016-05-11 16:18:16:597 1100 eb4 PT WARNING: Cached cookie has expired or new PID is available

2016-05-11 16:18:16:597 1100 eb4 PT Initializing simple targeting cookie, clientId = 9ae5f9cb-363b-40dc-87ec-59d2a1d71467, target group = 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, DNS name = TESTPC

2016-05-11 16:18:16:597 1100 eb4 PT   Server URL = https://msub01.manage.microsoft.com/SimpleAuthWebService/SimpleAuth.asmx

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: GetAuthorizationCookie failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: SOAP Fault: 0x00012c

2016-05-11 16:18:19:592 1100 eb4 PT WARNING:     faultstring:Fault occurred

2016-05-11 16:18:19:592 1100 eb4 PT WARNING:     ErrorCode:InvalidParameters(7)

2016-05-11 16:18:19:592 1100 eb4 PT WARNING:     Message:targetGroupNames

2016-05-11 16:18:19:592 1100 eb4 PT WARNING:     Method:"http://www.microsoft.com/SoftwareDistribution/Server/SimpleAuthWebService/GetAuthorizationCookie"

2016-05-11 16:18:19:592 1100 eb4 PT WARNING:     ID:73b7bda0-6814-4efb-8e7e-019b5a2c9f35

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: Failed to initialize Simple Targeting Cookie: 0x8024400d

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: PopulateAuthCookies failed: 0x8024400d

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: RefreshCookie failed: 0x8024400d

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: RefreshPTState failed: 0x8024400d

2016-05-11 16:18:19:592 1100 eb4 PT WARNING: PTError: 0x8024400d

2016-05-11 16:18:19:592 1100 eb4 Report WARNING: Reporter failed to upload events with hr = 8024400d.

The computers connect through a corporate network though there is nothing to suggest that there are any configurations which would impede updates. The computers are configured to use BITS for updates and use Intune to go out to the internet to get them.

It would be really helpful to understand what the error means.

Thanks in advance.

Mark

Answer 1

Thanks for replying. Though this happens on windows 7, there is no setup just windows updates.

The fact that this is happening to quite a few clients makes me suspect that isn't the cause.

Answer 2

Mark

This error occurs if the session ID of the running Windows 10 setup is invalid. This may occur if the user logged off Windows while setup was running. Rename the following folders, and then check for updates again and you are done. The second folder is hidden.

C:\Windows\SoftwareDistribution\Download
C:\ $WINDOWS.~BT

Do not log off Windows before Windows 10 Setup is running!