Error code 800728F while trying to install windows update

Question

Original Title: Installing Windows Updates

I received an error message stating that I couldn't do Windows Updates.  when I clicked on the error code, it told me that I needed to correct the date and tim on my desktop which I've done.  However I still can't do the updates and I still get the same error code 800728F.

Answer 1

Hi,

Please follow the method mentioned below.

Method 1:

I would suggest you to run Windows Update troubleshooter to fix the problem. It makes sure that your computer is connected to the Internet, and checks to see whether your network adapter and Windows Update services are running correctly.

https://support.microsoft.com/en-us/kb/2714434

Method 2:

I would suggest you to manually reset the Windows Updates Components  

1. Click on Start.
2. Type CMD in search box.
3. Right click on CMD and select Run as administrator.
4. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the ENTER key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

 c) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

d) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

e) Type Exit in the Command Prompt to close it. 

 Now you may try running the Windows Updates and check if the above steps resolve the issue.

 For further reference, you can refer to the link: 

How do I reset Windows Update components?

**http://support.microsoft.com/kb/971058/en-us**

Also see: http://windows.microsoft.com/en-us/windows/windows-update-error-80072f8f#1TC=windows-vista

Please reply us on the status of the issue to assist you further.

Answer 2

Hi,

Glad to know that the issue is fixed. Feel free to reply if you need any assistance with Windows in future, we will be happy to assist you.

Answer 3

It worked. Thanks very much.