windows update error 8024401c

Question

I've been having lots of issues with my windows 10, one issue in particular is I couldn't update windows. So I cleared my main drive and re-installed windows 8.1 with my disc and still cant install updates. I managed to update "defender" but I cant get windows update. Since reinstalling windows 8.1 my update history shows "never" updated. Im set to automatic updates and tried the troubleshooter tool. Everytime I run the troubleshooter it fixes stuff but still never updates.

Answer 1

Disabling IPV6 should make your updates work.

Answer 2

This is not helping:

[Problem Devices]

Device PNP Device ID Error Code       

Not Available  USB\VID_04F9&PID_01AB&MI_01\6&10A72A5A&0&0001              The drivers for this device are not installed. 

SM Bus Controller              PCI\VEN_8086&DEV_8C22&SUBSYS_8C221849&REV_04\3&11583659&0&FB              The drivers for this device are not installed. 

PCI Simple Communications Controller              PCI\VEN_8086&DEV_8C3A&SUBSYS_8C3A1849&REV_04\3&11583659&0&B0              The drivers for this device are not installed. 

What is your Asrock motherboard model?

Answer 3

Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK . Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save**.Do not place the cursor within the body of the report before exporting the file.** The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

Please upload to your One Drive and share with everyone a copy of your System log file **** from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm