mouse is erratic & jerks

Question

I have a Dell optiplex 3020 Desktop machine that is running Windows 7 64-bit o/s and I have a user that is having issues with his mouse it often jerks or is delayed or pauses while moving the pointer to another location 

1. We have tried both wireless and wired mice
2. we have tried different USB ports for both types of mice on the machine 
3. We even tried different mouse pads
4. I have checked the Dell website using a their software to see if there were any updates  for it and the only updates they had for this machine was a NIC driver and video driver
5. I went into device manager and looked for updates on the mouse and other pointing devices and even the mouse that was listed underneath it.  All up to date
6. Under Device manager I have also looked for updates under the Universal Serial Bus Controllers all up to day
7. I went to the control panel and under mouse>>Pointers I unchecked Enable pointer shadows and allow themes to change mouse pointers 
8. I checked for drivers for the wireless mouse and they were up to date
9. I checked Windows updates and they were up to date as well 

does anyone have any other ideas?  I don't want to re-image the machine 

Thanks

Lynn

Answer 1

Hi,

With the issue description, I understand that you are getting problem with the Mouse on Dell OptiPlex 3020 Desktop machine I really appreciate you have tried the possible steps to fix the issue .Also I would like to inform you mouse and keyboard problem can have a number of causes like Cablesthat aren't connected properly, cables that aren’t connected properly, Incorrect device settings, Missing updates, Hardware problems.

So I would suggest you to follow the steps to fix the problem.

Before you follow the steps I would like to know? As you mentioned that you having issue with the specific user.

Is your computer part of network? Like home group or workgroup I would suggest you to please check and reply accordingly.

Method 1

Run the Hardware and Device Troubleshooter

The Hardware and Device Troubleshooter is an automated tool which checks the hardware connection on the computer for any known issues and provides the details on how to fix them. Follow these steps to run the troubleshooter.

a) Press “Windows Key” + “R” keys from the keyboard. In the run box, type “Control”

b) Control Panel will open up, now click on “Troubleshooting”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

d) Click on “Hardware and Device”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

Method 2

Install Mouse Drivers in Compatibility Mode

Try to install the Mouse Drivers in Compatibility Mode.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.       

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘**compatibility’**tab and check the box ‘**Run this program in compatibility mode for’**and select Windows Vista operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Method 3

You may also try Mouse Pointer Behaves Erratically If Mouse Pointer Speed Is Set above Level Five please follow the article.

https://support.microsoft.com/en-us/kb/267139

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thanks & Regards

Ravi Kumar Microsoft Support.