Microsoft solitaire collection

Question

I can not get on to the solitaire collection it has stop working. why it is stil loading it has been doing this for over 2 hours

Answer 1

my game went for a few days and has stop again.

still loading again for over 12 hours.

why I am so feed up I wish I could go back to windows 8.

thankyou .

Answer 2

Hi,

Thank you for replying us back with the above information.

• Have you tried the methods in the above reply By Anju. T ?

We recommend you to refer section - Microsoft Solitaire Collection for Windows 10 troubleshooting in the below Xbox forum link.

http://support.xbox.com/en-IN/xbox-on-windows/game-titles/microsoft-solitaire-collection-windows-10-info

Let us know if this helps.

Keep us posted for further assistance, we are here to assist you.

Answer 3

Hi Jenny,

Welcome to Microsoft Community.

I understand the inconvenience you are facing in Windows 10. I will assist you with this.

Please provide more information to help you better:

1. Have you made any changes on the computer prior to the issue?
2. Have you ever configured Proxy Server on the computer?
3. Does this happen only with Solitaire game or with other applications as well?

I suggest you to follow the methods below and check if it helps:

Method 1: Run the troubleshooter for Windows apps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2: Check if the Date & Time Zone is correct:

The store app uses https instead of http which is used by other apps, so in order for the SSL handshake to proceed, the clock on the client and server needs to be correct.

Follow these steps to change the time.

1. Double Click on the current time on the bottom right hand corner of your screen.

2. Then click Change date and time settings, then click the Change time zone button ****3. Select your time zone and tick automatically adjust clock for daylight saving time and press OK

4. Then press Apply, and OK.

Method 3:

If you are using a proxy connection, then try disabling proxy and then check if the issue persists.

Follow the steps to disable proxy:

1. Open Internet Explorer ****2. Click the Tools button, and then click Internet Options ****3. Click the Connections tab, and then click LAN settings

4. Uncheck the Use Proxy server.

5. Click Apply and Ok to save changes.

If the issue persist, I would suggest that you post your query in the Xbox forum. 

http://forums.xbox.com/xbox\_early\_access/xbox\_on\_win10\_ip/default.aspx. 

Hope this information helps. Reply to the post with updated status of the issue so that we can assist you further.