0x8000736cc windows update error code

Question

Hi

I'm trying to fix a window update problem the error code: 0x8000736cc. I have ran the windows update installer numerous times and tried checking updates, but nothing is working. It's Windows 7 operating system on a Dell Inspiron laptop. 

It has hardly done any updates at all. Any suggestions?

Answer 1

Hi Gerry,

I have been looking into the problem further. I have now removed the Microsoft Security Essentials from my computer as I found that the error code was part of that. Subsequently, I now have some new information coming up in the CBS Check SUR logs. See the following link with updated files...

https://onedrive.live.com/redir?resid=2BFA718313A2F0AE!126&authkey=!AP-2GBaLM2fP8zw&ithint=folder%2clog

Many thanks,

Catherine

Answer 2

It is planned by M$ we must now jump through hoops to clean install,

http://www.zdnet.com/article/sticking-with-windows-7-the-forecast-calls-for-pain/

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-update-remains-at-checking-for-updates/ff3c442e-79a6-40d3-ac35-29e130cebef1

If searching for updates hang on a current install,

Make sure and go to Uninstall a program and see which Microsoft Net framework you have installed,

4.5.2 is the most consistent to have installed,

https://www.microsoft.com/en-us/download/details.aspx?id=42642

Switch your windows update setting to Never check for updates temporarily

Restart the machine

You can try and install the newest update client manually leave your update settings at Never check for updates until you install this,

https://support.microsoft.com/en-us/kb/3138612

Then download this to your downloads folder to run it from there,

https://technet.microsoft.com/library/security/MS16-039?f=255&MSPPError=-2147217396

Download the x86 for 32 bit system or x64 for a 64 bit system

Install it and restart when prompted too after it does a stand alone search for updates which shouldn't

take too long it took all of 5 seconds "If" the windows update settings are switched to Never check for

updates before running it from the downloads folder.

Once it installs and restarts

You can reset your updates setting to whatever you had prior = Default....

Then manually check for updates.

I believe the solution came from Softpedia and Joel_CS posted it on this thread,

http://news.softpedia.com/news/windows-update-hanging-when-downloading-april-12-patches-502886.shtml

You have to scroll down for Joel SC's post it is the last reply on this threads page,

http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-update-hangs/dbd539c3-bfc6-42df-a6ff-0e55ef7938eb?page=6

Answer 3

Hi Gerry, Thanks for responding to my plea for help.

https://onedrive.live.com/redir?resid=2BFA718313A2F0AE!123&authkey=!AP2AmxBYe-6-6l8&ithint=folder%2c

I hope this gives you the information you need in order to help.

Thanks

C

Answer 4

Catherine

As appropriate please download and run the System Update Readiness Tool – 32 bit (x86 version)

http://www.microsoft.com/en-us/download/details.aspx?id=3132 

or

Download and run the System Update Readiness Tool -64 bit version

http://www.microsoft.com/en-us/download/details.aspx?id=20858

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

•%SYSTEMROOT%\Logs\CBS\CheckSUR.log

•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

The system root is normally C. If the files are not there, checkC:\windows\ logs\CBS.

You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

Do not use Search to find the files. Open Windows Explorer (keyboard shortcut Win+E), locate and expand the file path (item 1 in the image below) Computer>Local Disk (C:)>Windows>Logs>CBS (item 2 below). Expand by clicking the arrowhead pointing right immediately before each folder in turn to see the next folder in the file path until you see the CheckSUR.log and CheckSUR.persist.log (item 3 below).

Please upload a copy of these logs to your OneDrive as shared files and post a link here.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm