Windows Update "Installed Updates" are missing, auto update is turned on.

Question

Subject says it all ...

specifically, in this case, why isn't update KB2962490 in my "Installed Updates" and why can't I find a link to download the missed update thru the Windows Downloads link?

I've run the WU connection T/S and it's 'happy', so what's the issue?

Answer 1

yes, it is ... and I did use the McAfee CPRT but it Didn't remove everything (as Most never do, I believe...)

but I'm just not comfortable enough with this 8.1 registry (or any other for that matter) to try & pick apart the stinking thing to find the leftovers. 

j256

Answer 2

Hello John,

Thank you for your response.

I appreciate your time.

I would suggest you to reset Windows update components and check.

Refer:

How do I reset Windows Update components?

https://support.microsoft.com/en-us/kb/971058

Note: Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

https://support.microsoft.com/en-us/kb/322756

Please keep us updated.

Thank you

Answer 3

Is it the same Dell Inspiron computer - not necessarily the same problem - as in this previous thread of yours? => http://answers.microsoft.com/en-us/protect/forum/protect_defender-protect_start/windows-defender-vs-mcafee-livesafe-on-our-new-pc/b7fd624f-7782-4397-a1b5-4d6fad27f261

Have you ever run the McAfee Consumer Products Removal Tool and/or the Norton Removal Tool?

Answer 4

Hello John,

I would like to know some information about the issue so that we could help you better.

Did you make any hardware or software changes to your computer prior to the issue?

I appreciate you for providing details about the issue.

I also realize the inconvenience you are experiencing due to Windows update issue. I will certainly help you.

This issue may occur due to corrupt Windows update files and settings.

I would suggest you to run Windows update troubleshooter and check. Please follow these steps:

a. Press Windows + W keys together, type troubleshootingin search box and press Enter.

b. Click "View all" and then click "Windows Update".

c. Click "Next" and follow on-screen instructions.

Additional Information:

Windows Update: Frequently Asked Questions

http://windows.microsoft.com/en-US/windows-8/windows-update-faq

Note: Please do not perform system restore at present.

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you

  As I said, I Ran the windows T/S and no issues were found. This has been occurring sporadically since I bought this PC new in 2014 from the MS store... it 'says' it's installing the updates but when I check the Installed Updates afterwards, some are NOT there... and No*, I cannot download them manually from the download link at "support" (much less even Find them most of the time!).

  After checking for updates today (6/16/15) 2 of 3 updates I have not downloaded yet, on purpose, were Not listed as available anymore either, ones that Were available at the 1st of the month & as late as last week... but not Now.

  Se la vie ..................... 

john

Answer 5

Hello John,

I would like to know some information about the issue so that we could help you better.

Did you make any hardware or software changes to your computer prior to the issue?

I appreciate you for providing details about the issue.

I also realize the inconvenience you are experiencing due to Windows update issue. I will certainly help you.

This issue may occur due to corrupt Windows update files and settings.

I would suggest you to run Windows update troubleshooter and check. Please follow these steps:

a. Press Windows + W keys together, type troubleshootingin search box and press Enter.

b. Click "View all" and then click "Windows Update".

c. Click "Next" and follow on-screen instructions.

Additional Information:

Windows Update: Frequently Asked Questions

http://windows.microsoft.com/en-US/windows-8/windows-update-faq

Note: Please do not perform system restore at present.

I hope this information helps.

Please do let us know if you need any further assistance.

Thank you