OneDrive runtime error on Windows 8 computer (set up to run as Windows 7).

Question

When I try to access OneDrive from the Start Menu I get a Runtime Error:  Program:C:\Windows\FileManager\FileManager.exe.  This application has requested Runtime to terminate it in an unusual way.  Please contact the application's support team for more information.l

I can access and put files into OneDrive if I access from my File Explorer icon, but those files are not visible to my laptop or iPad.

Answer 1

As I said when I first posted my query, I DO get an error message. 

When I try to access OneDrive from the Start Menu I get a Runtime Error:  Program:C:\Windows\FileManager\FileManager.exe.  This application has requested Runtime to terminate it in an unusual way.  Please contact the application's support team for more information.

I can access and put files into OneDrive if I access from my File Explorer icon, but those files are not visible to my laptop or iPad.

You directed me to the FAQs, but they do not cover this situation.  I started having this problem in early May, I believe.  I tried to "restore" my computer to a date before the problem existed, but it didn't let me go back far enough.

Answer 2

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you are encountering an error when you access OneDrive from your start menu and I'm here to assist you. We have to isolate your issue before we can ascertain the issue. I would like to inform you that OneDrive on Windows 8.1 is integrated within the system so you don't need to reinstall the software. To troubleshoot this issue, please refer to the link below:

OneDrive: FAQ

If you have more questions about the OneDrive App, please refer to this link.

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

Answer 3

Hi,

I would suggest you to perform a SFC Scan and check if it helps.

Refer to the following link given below.

https://support.microsoft.com/en-us/kb/929833

Note: While performing SFC Scan I would recommend you to make sure that there are no applications or programs running on the back ground.

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

Answer 4

Hi,

What happens when you try to access?

Do you receive any error message?

Since how long are you facing this issue?

Please do let us know if you need any other assistance with Windows in future. We will be happy to assist you.

Answer 5

The FAQs do not resolve my problem.  I am still where I was when I asked the question.  I still can access what is on OneDrive, but what I put into OneDrive from my desktop computer does not show up on OneDrive when I try to access from my iPad or laptop.