windows update errors

Question

followed the steps in every article and community post on the internet I could find to know avail.

haven't been able to install updates for quite some time.

If I install one update for example (security update for IE 10) I get one error:

800736b3

If I try to install a different update, say a optional security update I get a few errors:

I have tried the automated troubleshooter, I have installed the system readiness fix, I have tried resetting the update components manually.

My guess would be the user shut off the computer a long time ago during a lengthy "configuring, do not turn off computer" some time ago and something has been corrupt ever since.

I have ran various malware programs, nothing found, have norton antivirus installed with no issues found.

SFC /scannow fails in both regular mode and safemode.

I obviously cannot restore to a period prior to this problem because it started occurring so long ago, but just now looking at it, because of the additional issue below that just started.

Also, might be unrelated, but I recently restored this machine from a different machine using a 3rd party backup/clone utility, now windows backup fails, but might be related, although backup was working prior to moving to new hardware using the 3rd party.

Answer 1

so i should boot into PE environment and run the backup from a command line every night, that is not going to work.

the  backup doesn't run in "clean boot" mode, eliminating any other programs from being causal to the backup issue.

thanks.

Answer 2

Thanks for the  response.

I tried in a clean boot state (all startup items and all non-windows services disabled) and got the same error as above.

I tried several different updates.

Answer 3

Hi,

Thank you for contacting Microsoft Community.

I suggest you to check in Clean Boot state as below and try to install the windows Update, check whether the issue persists or not.

Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

Follow the article How to perform a clean boot in Windows in the below link and check if it helps:

https://support.microsoft.com/en-us/kb/929135 (Applies to Windows 10 as well).

NOTE : Once you perform clean boot do refer to the section “How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

Answer 4

excerpt from cbs.log

2016-03-06 11:08:11, Info                  CSI    ec351f45e5d8d, Version = 10.2.9200.17609, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_3_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0.3124275-61_neutral_GDR" ncdata: [l:2{1}]"3") thumbprint: (null)

  Install (5): flags: 0 tlc: [8466bc17807de8f96f66217fb7971efb, Version = 10.2.9200.17609, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_3_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0.3124275-63_neutral_GDR" ncdata: [l:2{1}]"3") thumbprint: (null)

  Install (5): flags: 0 tlc: [1368b7b199f711511d4dd08411450c14, Version = 10.2.9200.17609, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_3_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0.3124275-65_neutral_GDR" ncdata: [l:2{1}]"3") thumbprint: (null)

2016-03-06 11:08:11, Error                 CSI    000005f1@2016/3/6:16:08:11.872 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)

[gle=0x80004005]

2016-03-06 11:08:53, Error                 CSI    000005f2 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12836443# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]

2016-03-06 11:08:53, Error                 CSI    000005f3 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12836442# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]

2016-03-06 11:08:53, Error                 CSI    000005f4 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12836441# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150004]

2016-03-06 11:08:53, Error                 CSI    000005f5 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12836440# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150004]

2016-03-06 11:08:53, Error                 CSI    000005f6@2016/3/6:16:08:53.321 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(8701): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function ComponentStore::CRawStoreLayout::QueryComponentUnstagedFiles expression: (null)

[gle=0x80004005]

2016-03-06 11:09:00, Error                 CSI    000005f7 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12853056# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150004]

2016-03-06 11:09:00, Error                 CSI    000005f8 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12853055# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150004]

2016-03-06 11:09:00, Error                 CSI    000005f9 (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12853054# from CCSDirectTransaction::GenerateComponentChangeList(...)[gle=0xd0150004]

2016-03-06 11:09:00, Error                 CSI    000005fa (F) STATUS_SXS_ASSEMBLY_NOT_FOUND #12853053# from Windows::COM::CPendingTransaction::ExtractInformationFromRtlTransaction(...)[gle=0xd0150004]

2016-03-06 11:09:00, Error                 CSI    000005fb (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #12835083# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x800736b3]

2016-03-06 11:09:00, Error                 CSI    000005fc (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #12833507# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 102 (0x00000066), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x800736b3]

2016-03-06 11:09:00, Error                 CSI    000005fd (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #12833506# 51053311 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000066, pSink = NULL, disp = 0)

[gle=0x800736b3]

2016-03-06 11:09:00, Info                  CBS    Setting ExecuteState key to: ExecuteStateNone

2016-03-06 11:09:00, Info                  CBS    Setting RollbackFailed flag to 0

2016-03-06 11:09:00, Info                  CBS    Clearing HangDetect value

2016-03-06 11:09:00, Info                  CBS    Saved last global progress. Current: 0, Limit: 1, ExecuteState: ExecuteStateNone

2016-03-06 11:09:00, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

2016-03-06 11:09:00, Info                  CSI    000005fe@2016/3/6:16:09:00.794 CSI Transaction @0x12416d10 destroyed

2016-03-06 11:09:00, Info                  CBS    Perf: InstallUninstallChain complete.

2016-03-06 11:09:00, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

2016-03-06 11:09:00, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

2016-03-06 11:09:00, Info                  CBS    WER: Generating failure report for package: Package_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0, status: 0x800736b3, failure source: Execute, start state: Staged, target state: Installed, client id: WindowsUpdateAgent

2016-03-06 11:09:00, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2016-03-06 11:09:00, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...

2016-03-06 11:09:00, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...

2016-03-06 11:09:14, Info                  CBS    Reboot mark refs: 0

2016-03-06 11:09:14, Info                  CBS    SQM: Reporting package change for package: Package_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0, current: Staged, pending: Default, start: Staged, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 3947, first merged sequence: 3947

2016-03-06 11:09:14, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0, session id: 142859, sample type: Standard

2016-03-06 11:09:14, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

2016-03-06 11:09:14, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0, current: Staged, original: Staged, target: Installed, status: 0x800736b3, failure source: Execute, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 3947, first merged sequence: 3947

2016-03-06 11:09:14, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

2016-03-06 11:09:14, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0, session id: 142862, sample type: Standard

2016-03-06 11:09:14, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

2016-03-06 11:09:14, Info                  CBS    Enabling LKG boot option

2016-03-06 11:09:14, Info                  CBS    Exec: End: nested restore point - complete.

2016-03-06 11:09:14, Info                  CBS    Restored system sleep block state: 0x80000000

2016-03-06 11:09:15, Info                  CBS    Exec: Processing complete.  Session: 30504898_1620630794, Package: Package_for_KB3124275~31bf3856ad364e35~amd64~~10.2.1.0 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]