windows 7 program data error file can't be found

Question

I can't seem to find any solutions to the following error message:

C:\program files{DE3136F2-8EB3-3F3597F6EFB74478}\2.0.1.9\dofi.txt.

Anyone have any ideas?

Answer 1

Hi,

Thank you for writing us back.

If clean boot is not able to disable certain services that means it is required to run, like antivirus, so that's not the problem.

You may try to run the SFC scan, so it will check for system file corruption and try to fix it:

https://support.microsoft.com/en-us/kb/929833

Please post back with the status of the issue and we will be glad to assist you further.

Answer 2

doing the clean boot and disabling all programs the following programs cannot be disabled:

avgAMPS

AVGIDSagent

AVG WatchDog

Rapport Management Service

do you know why? could that be the problem?

Jeff

Answer 3

Method 1: Try to run the system maintenance troubleshooter:

    Press Windows key+R.

    Type control and press enter.

    Click on Troubleshooting.

    On the left pane, click on view all.

    From the list, double click on the system maintenance and run the troubleshooter.

I was unable to follow the above instructions. Clicking on the Windows Start Icon and typing +R just tells me there isn't a disk in the DVD drive. Have done several clean boots to try and fix an issue I am having with a DVD-ROM game and it hasn't fixed that issue. Should I try again? If so, what should I look for?

Jeff

Answer 4

Hi,

Thank you for contacting Microsoft Community.

I understand that you are facing the issue on program data file.

I will certainly help you with this.

Please provide the below information.

1. What is the exact error message you are getting?
2. When you are getting the error message?
3. Did you make any changes to pc prior to this?

I would suggest you to go through the below methods:

Method 1: Try to run the system maintenance troubleshooter:

1. Press Windows key+R.
2. Type control and press enter.
3. Click on Troubleshooting.
4. On the left pane, click on view all.
5. From the list, double click on the system maintenance and run the troubleshooter.

Method 2: Try to perform clean boot:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

I hope this helps. Please post back with the status of the issue and we will be glad to assist you further.