Log-in error while redeeming code.

Question

There seems to be an issue when i try to redeem a code. I clicked an external link to redeem a code for the GIGANTIC beta which sent me to the microsoft webpage. The code is in the redeem section but the message "You are not logged in. Please login before redeeming a token." is popping up below even though i am logged in. Any suggestions? Greatly appreciated.

Answer 1

Hi Jacob,

Thank you for posting the query on Microsoft Community.

Sorry to know that you are unable to redeem a code. I would like to ask you:

 - Which browser are you using? 

Try with a different browser and check if it helps.

If it does not work. sign out from the Microsoft account and log in again and then try.

If you are using Store, then run the Windows Store Apps troubleshooter.

If the issue persists, then you need to check with Gigantic support.

In future, if you have any issues related to Windows, do get back to us. We will be happy to assist you.

Answer 2

Hi Jacob,

Thank you very much for the update on the issue.

I truly appreciate your efforts in resolving the problem. It is good to know that the issue is resolved.

In addition to that, please feel free to reply, in case you face any other issues with Windows in future. We'll be glad to assist you again.

Answer 3

Thank you very much. It turns out the problem was with the browser (Chrome). It worked perfectly fine with another browser