windows live mail error message : "a problem occurred while trying to open this mail".

Question

Original Title: windows live mail error message.

windows 8.1: Some emails, not all, I receive an Error message "a problem occurred while trying to oen this mail".  Has just begun last few days.  As I said, I can open most messages.  And, the messages are not from the same sender.  Seems random.

I am a little reluctant to try MS fix, pasting lines into registry.  Any suggestions?

Answer 1

Hi Ken,

Thank you for the details, and I do appreciate your efforts and time.

I suggest you to uninstall and install Windows Live Mail, and check if you find any duplicate contacts.

Please follow the steps provided below:

Method 1

Remove the account.

-     Right click on the account name and select remove account. 

Method 2

Uninstall Windows Live Mail.

-     Type Control panel in the search bar (on Desktop) and hit Enter key.

-     Click on Programs and Features.

-     Select Windows Essentials and click on Uninstall/Change.

-     Click on Continue.

-     Click on Remove one or more Windows Essential programs.

-     Select Windows Live Mail.

-     Click on Uninstall.

Method 3

Install Windows Live Mail.

-     Please refer to the link below and click on Download now.

http://windows.microsoft.com/en-in/windows/essentials

-     Click on Save File.

-     Click on the Downloaded file.

-     Click on Choose the programs you want to install.

-     Choose Windows Live Mail.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

Answer 2

this doesn't work either.  when I go to windows live, following abov instructions, I only have a  "mail" icon.  clking on this, I get "wlmime64. " Nothing I do brings up a "repair" option; only "Uninstall".  You sure 8.1 should have this option?

Answer 3

Hi Ken,

Thank you for keeping us posted.

I suggest you to follow the steps below to repair Windows Live Mail.

1. Go to Control Panel.

2. Under Programs, click Uninstall a Program.

3. Locate Windows Live Essential then click Uninstall/Change.

4. When a window appears, select Repair all Windows Live programs.

5. Restart your computer after the repair.

You can also follow the steps below:

1. In the folder pane, locate C:\Program Files\Windows Live**Installer**there is a repair utility. 

2. Run wlarp.exe file.

3. Click Repair all Windows Live program. ****4. Follow the on-screen instructions to repair Windows Live program

Hope it helps.

Please get back to us with the updated status, we will be happy to assist you further.

Answer 4

Win 8.1: there is no "Repair all Windows essential programs" option.  Only "Uninstall".  Tip says to go to WindowsEssentials.com to download new.  Will this wipe out my email addresses, etc?  If so, I do not wish to do this.

Answer 5

Hi Ken,

Thank you for posting the query on Microsoft Community. I am sorry to know that you are facing issues with Windows Live Mail.

I suggest you to repair Windows Live Mail, and check.

• Press Windows key and Type Programs and Featuresin the search bar and hit Enter key.
• Select Windows Essentialsand click on Uninstall/Change.
• Click on Continue.
• Click on Repair all Windows Essential programs.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.