Windows update failed

Question

Recently tried to update from Windows 7 to 10 but failed. To further add to the issue, the PC vendor(Dell) do not plan to update compatible drivers for Windows 10 for my laptop model. I rally wanted to update to 10 before the free offer ends in 

July. Please assist Microsoft team. Thanks !!!!!

Did some googling and found this :How to read windowsupdatelog file

Parts of the my update log:

2016-04-09 23:47:33:242 6888 174 Handler :::::::::::::

2016-04-09 23:47:33:266 1160 1010 DnldMgr ***********  DnldMgr: New download job [UpdateId = {5E619BFF-7745-459E-A20C-3CAA5DC59B85}.200]  ***********

2016-04-09 23:47:33:267 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5E619BFF-7745-459E-A20C-3CAA5DC59B85 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:267 1160 1010 DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:267 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5E619BFF-7745-459E-A20C-3CAA5DC59B85 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:267 1160 1010 DnldMgr ***********  DnldMgr: New download job [UpdateId = {02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3}.200]  ***********

2016-04-09 23:47:33:267 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:267 1160 1010 DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:268 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:268 1160 1010 DnldMgr ***********  DnldMgr: New download job [UpdateId = {978D9CD6-B487-4917-A112-89C472AEDB94}.202]  ***********

2016-04-09 23:47:33:268 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 978D9CD6-B487-4917-A112-89C472AEDB94 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:268 1160 1010 DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:268 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 978D9CD6-B487-4917-A112-89C472AEDB94 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:268 1160 1010 DnldMgr ***********  DnldMgr: New download job [UpdateId = {A5A9602F-234F-43ED-994F-E190EDB62907}.200]  ***********

2016-04-09 23:47:33:268 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A5A9602F-234F-43ED-994F-E190EDB62907 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:268 1160 1010 DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:269 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A5A9602F-234F-43ED-994F-E190EDB62907 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:269 1160 1010 DnldMgr ***********  DnldMgr: New download job [UpdateId = {C9B80CD4-43C9-44FE-838E-11A3264E1F59}.200]  ***********

2016-04-09 23:47:33:269 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C9B80CD4-43C9-44FE-838E-11A3264E1F59 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:269 1160 1010 DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:269 1160 1010 DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C9B80CD4-43C9-44FE-838E-11A3264E1F59 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:269 1160 17bc DnldMgr ***********  DnldMgr: New download job [UpdateId = {5E619BFF-7745-459E-A20C-3CAA5DC59B85}.200]  ***********

2016-04-09 23:47:33:269 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5E619BFF-7745-459E-A20C-3CAA5DC59B85 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:269 1160 17bc DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:270 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 5E619BFF-7745-459E-A20C-3CAA5DC59B85 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:270 1160 17bc DnldMgr ***********  DnldMgr: New download job [UpdateId = {02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3}.200]  ***********

2016-04-09 23:47:33:270 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:270 1160 17bc DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:270 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:270 1160 17bc DnldMgr ***********  DnldMgr: New download job [UpdateId = {978D9CD6-B487-4917-A112-89C472AEDB94}.202]  ***********

2016-04-09 23:47:33:270 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 978D9CD6-B487-4917-A112-89C472AEDB94 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:270 1160 17bc DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:270 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 978D9CD6-B487-4917-A112-89C472AEDB94 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:270 1160 17bc DnldMgr ***********  DnldMgr: New download job [UpdateId = {A5A9602F-234F-43ED-994F-E190EDB62907}.200]  ***********

2016-04-09 23:47:33:271 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A5A9602F-234F-43ED-994F-E190EDB62907 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:271 1160 17bc DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:33:271 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update A5A9602F-234F-43ED-994F-E190EDB62907 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 0.

2016-04-09 23:47:33:271 1160 17bc DnldMgr ***********  DnldMgr: New download job [UpdateId = {C9B80CD4-43C9-44FE-838E-11A3264E1F59}.200]  ***********

2016-04-09 23:47:33:271 1160 17bc DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update C9B80CD4-43C9-44FE-838E-11A3264E1F59 is "PerUpdate" regulated and can NOT download. Sequence 3319 vs AcceptRate 1000.

2016-04-09 23:47:33:271 1160 17bc DnldMgr  * Update is not allowed to download due to regulation.

2016-04-09 23:47:41:590 1160 b7c DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246005.

2016-04-09 23:47:41:612 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {A5A9602F-234F-43ED-994F-E190EDB62907}.200]  ***********

2016-04-09 23:47:41:614 1160 b7c DnldMgr  * Queueing update for download handler request generation.

2016-04-09 23:47:41:614 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {C9B80CD4-43C9-44FE-838E-11A3264E1F59}.200]  ***********

2016-04-09 23:47:41:615 1160 b7c DnldMgr  * Queueing update for download handler request generation.

2016-04-09 23:47:41:615 1160 b7c DnldMgr Generating download request for update {A5A9602F-234F-43ED-994F-E190EDB62907}.200

2016-04-09 23:47:41:944 1160 b7c DnldMgr Generating download request for update {02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3}.200

2016-04-09 23:47:42:055 1160 b7c DnldMgr Generating download request for update {C9B80CD4-43C9-44FE-838E-11A3264E1F59}.200

2016-04-09 23:47:42:135 1160 b7c DnldMgr Generating download request for update {5E619BFF-7745-459E-A20C-3CAA5DC59B85}.200

2016-04-09 23:47:42:229 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {5E619BFF-7745-459E-A20C-3CAA5DC59B85}.200]  ***********

2016-04-09 23:47:42:231 1160 b7c DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246005.

2016-04-09 23:47:42:231 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {02C7D97B-1B9A-48A6-AC7B-9CE5842E85C3}.200]  ***********

2016-04-09 23:47:42:232 1160 b7c DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246005.

2016-04-09 23:47:42:232 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {978D9CD6-B487-4917-A112-89C472AEDB94}.202]  ***********

2016-04-09 23:47:42:233 1160 b7c DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246005.

2016-04-09 23:47:42:233 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {A5A9602F-234F-43ED-994F-E190EDB62907}.200]  ***********

2016-04-09 23:47:42:234 1160 b7c DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246005.

2016-04-09 23:47:42:234 1160 b7c DnldMgr ***********  DnldMgr: New download job [UpdateId = {C9B80CD4-43C9-44FE-838E-11A3264E1F59}.200]  ***********

2016-04-09 23:47:42:237 1160 b7c DnldMgr FATAL: DM:CAgentDownloadManager::DownloadUpdate: pDownloadJob->Init failed with 0x80246005.

2016-04-09 23:47:46:867 1160 b7c Report WARNING: Reporter failed to upload events with hr = 8024000c.

2016-04-09 23:47:46:867 1160 b7c Report WARNING: Reporter failed to upload events with hr = 8024000c.

Answer 1

Please remove Advanced SystemCare 8. Select the keyboard shortcut Windows Key + R, type Appwiz.cpl and press the ENTER key. Place the cursor on Advanced SystemCare 8, right click and select Uninstall from the drop down menu. Restart your computer.

Rename the Windows Update temporary SoftwareDistribution folder. To do this, follow these steps:

1. Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu. Type *cd* and press ENTER..

2.Run the following commands, and press Enter after each command:

◦Net stop wuauserv

◦cd %systemroot%

◦Ren SoftwareDistribution SoftwareDistribution.old

◦Net start wuauserv

3.Try to install updates again.

Answer 2

Please restart your computer and allow 20 minutes for the system to run before uploading information. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

Please provide an updated copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

Please upload and share with everyone a fresh copy of your System log from your Event Viewer to your One Drive and post a link here. It helps to avoid confusion if you remove any earlier copies of the log files from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

Answer 3

Sad enough it didnt work out.update still fail

Answer 4

https://onedrive.live.com/redir?resid=B2E0CEAFDFAF9946!263&authkey=!AO3Syf_nbHfkzz0&ithint=folder%2ctxt

Hi

Here is the link to the log and text files. Hope I followed the steps correctly,especially those highlighted in bold red

Thanks

Answer 5

Please provide more information to enable your problem to be diagnosed.

Please restart your computer and allow 20 minutes for the system to run before uploading information. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language.

Please upload and share with everyone a fresh copy of your System log from your Event Viewer to your One Drive and post a link here. It helps to avoid confusion if you remove any earlier copies of the log files from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm