Video Hardware Error

Question

I have a gaming PC with daily crashes that occur, strangely, when the computer is not under load(Crashes during light usage instead of gaming). Windows 7 64 bit. R9 290. 3570k. 620W. 8gb DDR3.

The recurring problem is listed as a video hardware error under reliability history. Drivers have been clean uninstalled and reinstalled with latest so i think i can rule out a software problem. Appreciate any and all help thank you.

Description

A problem with your video hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Extra information about the problem

BCCode: 117

BCP1: FFFFFA800AC0E4E0

BCP2: FFFFF88003094E98

BCP3: 0000000000000000

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Answer 1

Hi, thanks for the help. I have done the sfc scan however the problem still persists. The message that constantly appears is "device driver endless loop"

Answer 2

Hi Jerrold,

Thank you for the update on the issue.

If issue persists, try the steps provided below and see if it helps you to fix the issue.

Step 1

Let’s boot the computer in Safe Mode and check if issue reappears. Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using. You may refer to the article mentioned below to boot the computer in safe mode.

Advanced startup options (including safe mode)

Step 2

There might be a chance that there is some system file corruption. So, I would suggest you to run SFC scan and see if it brings any difference.

System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command (System File Check) scans the integrity of all protected operating system files and replaces incorrect, corrupted, changed, or damaged versions with the correct versions where possible.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.

• Go to Start, click All Programs and open Accessories.
• Right click on Command Prompt in the Program list and then select Run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click OK.
• In the Command Prompt, type the following command, and then press ENTER:

sfc /scannow

For more information refer to this link:

http://support.microsoft.com/kb/929833/en-us

Do keep us updated.

Regards,

Answer 3

Hello Harkanwar,

Thank you for the help but i am sorry to ask, did you read my post properly? I said that it crashes when NOT under load meaning when i am NOT gaming. I also said that the drivers have all been updated after a clean uninstall, I find it puzzling why you would recommend me to try to update the drivers again.

Method 2 will not work sadly because i have been tolerating this problem for a long time and there is no restore point.

A blue screen does always occur and it stared happening after i installed my R9 290 GPU. If my computer constantly crashed when the GPU was under heavy load say during gaming I think we can surely conclude that the GPU is faulty. However it never crashes during gaming only on low usage, say browsing the net, which is weird.

Answer 4

Hello Jerrold,

Thank you for posting your query in Microsoft Community Forum.

1. Does the crash result in a blue screen before shutdown?
2. Did you make any significant hardware or software changes to the computer prior to this issue?
3. Do you get any error message? If yes, what is the complete and exact error message that you get?

I understand that your system crashes when you start a game. Video adapter problems are the most common cause of this issue. So, I would suggest you to try the following steps and check if the issue persists.

Method 1:

Update the display adapter.

1. Open Device Manager by clicking the Startbutton, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
2. In the list of hardware categories, find and expand the Display Adapters and select the device

driver that you want to update, and then double-click the device name. 3. Click the Driver tab, click Update Driver, and then follow the instructions. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

For further information, visit the below mentioned link:

http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

If you are not able to update the device driver through windows update you can visit your computer or graphics card manufacturer website and download & install the latest driver. Or, contact your system

manufacturer to get it done.

If Method 1 does not help, refer to Method 2.

Method 2:

Restore your system to a date when your system was working fine.

For this, Go to Advanced boot options -> Repair your computer-> system recovery Options -> System Restore

Here is a link to show you how to perform a system restore

http://windows.microsoft.com/en-US/windows7/products/features/system-restore

Disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Hope this information is helpful. If the issue still persists, please post back for further assistance, we'll be glad to assist you.