Windows 7 Error code : 0x80131700

Question

Hello there i am having another problem with my laptop and i really need some answer right now

so...i just reinstalled my windows 7 ultimate because of some problem and i noticed that when i turn my computer off i realized that it is stuck in "shutting down" screen. i tried to wait for ONE HOUR and still no result. now i realized that this problem occurs only when i have my wifi connected, so i tried to disconnect my wifi and it just freeze my laptop. I tried to troubleshoot i got an error message like this :

An unexpected error has occured. The troubleshooting wizard can't continue

Package ID : NetworkDiagnosticWeb

Path            : C:\Windows\diagnostics\system\Networking

Error code  : 0x80131700

Source       : Engine

User           : User-PC\User

Context     : Elevated

now i tried the windows update and it says :

Windows update cannot currently check for updates, because the services is not running. You may need to restart your computer

and then i proceed to restart my laptop and it still said the same thing

i searched the internet and found a program called Windows update diagnostic i tried to run it but another error occured :

An unexpected error has occured. The troubleshooting wizard cannot continue

Package ID : WindowsUpdateDiagnostic

Path            : Unknown

Error code  : 0x80131700

Source       : Engine

User           : User-PC\User

Context     : Elevated

so please tell me how can i fix this problem? it is relly frustrating to handle this problem

thanks for your answer. i really hope i can fix this problem or i might have to buy a new laptop soon :p

Answer 1

Hi,

We understand the issue you are facing and will assist you.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Run a SFC (System File Checker) scan by following the steps provided in the link below:

https://support.microsoft.com/en-us/kb/929833

Method 2: Check for the issue in a Clean Boot state. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

* Place the computer in a Clean Boot and check if the issue is occurring due to any third party programs.

Follow the link to view the steps to perform Clean Boot:

https://support.microsoft.com/en-us/kb/929135

Disclaimer : Start the computer in normal mode refer the section, **"How to reset the computer to start normally after clean boot troubleshooting"**from the link above.

Method 3: Run the Windows Update troubleshooter.

1. Navigate to Start>control Panel. Click on Categories and select Large icons.
2. Click on Troubleshooting.
3. Click on “View All” option on top left pane.
4. Select “Windows Update” from the list and follow the prompts for troubleshooting.

Hope this helps. Keep us posted on the status for further assistance.

Answer 2

It must have worked because the reply form the Microsoft engaged Support Engineer "expert" was marked as the "Answer" by another Microsoft engaged Support Engineer "expert".

Or it could be that the automatic answer marking kicked in...  5-10 days after a topic goes idle, any reply from a Microsoft engaged Support Engineer "expert" is automatically marked as the "Answer" by another Microsoft engaged "expert".

What a system!

Answer 3

Thanks for the help! i will try it right now hope it will work