Application Error,com surrogate has stop working

Question

Original Title: Application Error

Windows 7,

1-My Windows Photo Viewer is not working I get error every time I click on a photo "com surrogate has stop working"

Event Viewer error 1000

Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54

Faulting module name: ntdll.dll, version: 6.1.7601.19160, time stamp: 0x56bcd74c

Exception code: 0xc0000374

Fault offset: 0x00000000000c0aa2

Faulting process id: 0x47c

Faulting application start time: 0x01d1aa0148c985ef

Faulting application path: C:\windows\system32\DllHost.exe

Faulting module path: C:\windows\SYSTEM32\ntdll.dll

Report Id: 86a66bea-15f4-11e6-84a1-e89a8f84dfbb

I tried every thing is this post and I still get the same error http://helpdeskgeek.com/help-desk/fix-com-surrogate-has-stopped-working-in-windows-7/

2- Internet explorer crash a lot , event viewer

Faulting application name: iexplore.exe, version: 11.0.9600.18231, time stamp: 0x56b8c745

Faulting module name: ntdll.dll, version: 6.1.7601.19160, time stamp: 0x56bcd74c

Exception code: 0xc0000374

Fault offset: 0x00000000000c0aa2

Faulting process id: 0x16e4

Faulting application start time: 0x01d1aa03eb2b4663

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\windows\SYSTEM32\ntdll.dll

Report Id: 33522f9b-15f7-11e6-84a1-e89a8f84dfbb

AND

Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18231, time stamp: 0x56b8edd6

Faulting module name: jscript9.dll, version: 11.0.9600.18231, time stamp: 0x56b8f619

Exception code: 0xc0000005

Fault offset: 0x001191ba

Faulting process id: 0xed0

Faulting application start time: 0x01d1aa03467c0acf

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\windows\SysWOW64\jscript9.dll

Report Id: 8904a33b-15f6-11e6-84a1-e89a8f84dfbb

Any one can help, that would be great.

Thanks

Answer 1

Hello,

Thank you for your response.

I appreciate your time.

Please refer suggestions marked as answer by Ronnie Vernon, MVP, Moderator on September 07, 2009 and check.

https://social.technet.microsoft.com/Forums/windows/en-US/bb6ce7c3-d05f-412d-8522-b2297613db2a/com-surrogate-has-stopped-working?forum=itprovistadesktopui

(Also holds good for Windows 7)

Please keep us updated.

Thank you

Answer 2

still have the problem!

Answer 3

Ramesh.Kumar Thank you.

Here is what I did:

Safe Mode, I got message say" Windows Photo Viewer dose not work in safe mode"

Clean Boot, Windows Photo Viewer still not working in Clean Boot.

I tried System File Checker (SFC)  and here is the log file HERE

Microsoft safety scanner. I run the scan and found one infected file and cleaned it.

 After everything, the problem still exist and can not open any photos or pictures.

Answer 4

Hi,

Thank you for visiting Microsoft Community.

As per the issue description you are facing issue with Windows photo viewer and getting event viewer code 1000. The issue could be if there is some third party conflict or some type of corruption. The issue could also be if some system files corruption or your system is affected by viruses/malware.

Try the steps provided below and see if it helps.

Method 1

Step 1:

Let’s boot the computer in Safe Mode and check if issue reappears. Safe mode is a diagnostic mode that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you’re using. You may refer to the article mentioned below to boot the computer in safe mode.

Advanced startup options (including safe mode).

http://windows.microsoft.com/en-in/windows7/advanced-startup-options-including-safe-mode

Step 2:

If your computer works fine in safe mode, I would suggest you to perform clean boot.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

Refer to the link to perform clean boot.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Method 2

As you are getting .dll corruption, so the issue could be related to system file corruption. I would suggest you to check the system files are they working fine or not and to check that try to run System File Checker (SFC) tool.

SFC scan will scans all protected system files and replaces incorrect versions with correct Microsoft versions.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7.

1. Go to Start, click All Programs and open Accessories.
2. Right click on Command Prompt in the Program list and then select Run as administrator. If you are prompted for an administrator password or for confirmation, type your password, or click OK.
3. In the Command Prompt, type the following command, and then press ENTER:

sfc /scannow

---

For more information refer to this link:

http://support.microsoft.com/kb/929833/en-us

Method 3

If still issue persists I would suggest you to run the Microsoft safety scanner.

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,