Persistent Blue Screen

Question

My parents HP laptop keeps giving them the attached blue screen, and when I try to boot in safe mode it doesn't start and just restarts with the blue screen again. Sometimes I also get the attached error screen, is there any way to get my parents files off this laptop?

Answer 1

Hi,

Thank you for the update.

Glad to know that your issue is resolved.

Please do let us know if you need any other assistance with Windows in future. We will be happy to assist you.

Answer 2

1. Since how long are you facing this issue?

-about 2 weeks according to them

2. Have you made any changes to your computer settings prior to this issue?

-not according to them

3. What is the make and model of your computer?

-HP Pavilion G7 laptop, with an A4 AMD Dual Core chip and Windows 7

I've seemed to fix the problem by replacing the RAM. Thank you for your help./

Answer 3

Hi,

Thank you for posting your query on Microsoft Community.

As per the description, I understand that you are getting blue screen error.

I would like to know some information.

1. Since how long are you facing this issue?
2. Have you made any changes to your computer settings prior to this issue?
3. What is the make and model of your computer?

I would suggest you to perform the steps mentioned in the following link.

Resolving stop (blue screen) errors in Windows 7

http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Chkdsk disclaimer

Important: While performing chkdsk on the hard drive if any bad sectors are found on the hard drive when chkdsk tries to repair that sector if any data available on that might be lost.

Note: Make sure that you back up the data before proceeding with Check disk.

For more information about how to back up and restore the registry, follow the steps from the following link:

Back up the registry ****http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Note: Ignore the step Reinstall Windows 7 from the above link.

I would also suggest you to provide us the event viewer logs. Refer the following link.

Open Event Viewer

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

What information appears in event logs (Event Viewer)?

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.