Hello,
Thank you for posting your query in Microsoft Community.
Please let us know the exact error message.
I request you to try the following steps:
Uninstall and Reinstall the Graphics Card Drivers.
Step 1: Uninstall the Graphics Card Drivers
- Right click on the Start menu.
- Click on “Device Manager” from that list.
- Search for the Graphics Card from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
- Follow the on-screen instructions to complete it and then restart the computer if prompted.
After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.
Step 2: Go to the Computer or Graphics Card manufacturer’s website and search for the latest Windows 10 drivers available for the Graphics Card model and then install it by following the instructions given in the website.
I hope this helps you. If you have any further query in future, feel free to contact us. We will be happy to help you.
Thank you.