Share via

Lost emails after Computer crashed

Anonymous
2016-02-22T03:43:17+00:00

One of our computers running Win 7 crashed and appears to be beyond repair. Among the losses are send and received emails from two live.com accounts. Question: Does Microsoft keep copies on file of those in and out emails and, if so, would it be possible to send those to this computer running Win 10? If anyone should mention it, the repair person could not access the external backup facility provided and I have no idea at this time (computer still in repair shop) if the backup facility from Win 7 will run with Win 10.

Thanks.

J.

Changing the title

Old title – Data Loss

New title –Lost emails after Computer crashed

Windows for home | Other | Email and communications

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-02-22T06:07:15+00:00

    Hi Jackie,

    Thank you for posting your query in Microsoft Community.

    I’m sorry to know that you have lost emails after Computer crashed. I apologize for the inconvenience caused to you and I will be happy to assist you.

    Please provide us the following information, to assist you further.

    • How do you access your email account? Is it by Microsoft Office Outlook or Outlook.com web browser or Outlook App or Windows Live Mail?

    Please reply with the above information and we would be glad to assist you further.

    Thank you.

    Was this answer helpful?

    0 comments