Error Code: 0x8070780 Windows Store 8.1/64bit

Question

Hi, can anyone please help. i am getting Error Code 0x8070780 when trying to install apps from Windows Store. I am running Windows 8.1 64 bit.

Answer 1

Hi Dean,

I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

1. Do you have any security software installed on the computer?
2. Are you using any proxy connection to connect internet?
3. Are you logged into a Microsoft Live account or a Local account?
4. Did you make any significant changes prior to this issue?

As per the issue description you are unable to install an app from Windows Store and getting Error Code 0x8070780.   This could be if  Windows Store Cache might be full. So, let’s try clearing the store cache and check if that helps.

Method 1: Clear the Store cache

You may try clearing the cache for the Store and check if it helps: 

• Press the “Windows Logo” + “R” on the keyboard.
• Type “WSReset.exe” and press “Enter”.
• Reboot the computer and try updating the Apps and check the status of your issue.

If issue persists, move to further methods and see if it helps.

Method 2: Run the Apps Troubleshooter

Let’s first run the Apps Troubleshooter from the article mentioned below and check if that helps. The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues, including suboptimal screen resolution, incorrect security or account settings etc. If it doesn't help try other steps mentioned in the same article.

**Troubleshoot problems with an app**

Method 3

If issue still persists I would suggest you to try the steps mentioned below and see if it works for you.

Step 1

**Make sure User Account Control (UAC) is enabled.**Press the Windows key and from the Start screen type "UAC" and on the right, select Settings.

Select Change User Account Control settings and verify here.

Step 2

Check the Date & Time Zone is correct or not:

Follow these steps to change the time.

1. Double Click on the current time on the bottom right hand corner of your screen.
2. Then click Change date and time settings, then click the Change time zone button
3. Select your time zone and tick automatically adjust clock for daylight saving time and press OK
4. Then press Apply, and OK.

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Regards,