Failed to update tenant branding

Rasmus Rasmusson 1 Reputation point
2021-02-14T06:44:39.847+00:00

I cannot update the tenant branding under Azure Active Directory > Company branding.
I have previously created a unique brand, which is now called "Default" under Locale. I can upload new files, but when I save I get the error message "Failed to update tenant branding".
I tried adding another language, but it showed the same fail message.
When I only have one language, I can't seem to remove it (delete button is inactive).
I don't want to have to pay $29 to get Azure support for what is likely a bug (or poorly designed UX).
Anyone with a solution?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
17,461 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. James Hamil 18,866 Reputation points Microsoft Employee
    2021-02-18T23:42:54.6+00:00

    Hi @Rasmus Rasmusson , please send an email to azcommunity@microsoft.com with subject "ATTN: James Hamil" and your subscription ID and I can set you up with a free support ticket.

    Best,
    James

  2. Jeff 156 Reputation points
    2022-02-16T16:25:29.743+00:00

    I'm getting exactly the same issue and found another similar thread to this one, also posted about a year ago, with a few people also reporting exactly the same problem.