Global address list is not updating in Outlook.

Md. Mahfuzur Rahman 346 Reputation points
2021-02-14T05:14:11.76+00:00

Global address list is not updating in Outlook. We have update manually from outlook but no luck. And also we have check OAB pulling terminal 480 mins, we are waiting one days but same issue.

And we have checked after four days, Global Address list are updated. its taken time for updating Global address list. How we can resolve this issue.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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Accepted answer
  1. Yuki Sun-MSFT 40,916 Reputation points
    2021-02-15T07:15:58.95+00:00

    Hi anonymous user,

    Before going further, please help clarify the things below which could be helpful to troubleshoot the issue:

    1. What's the version of your Exchange server?
    2. Have you checked in OWA to check if the global address list has been updated?
    3. By "Global address list is not updating in Outlook", do you mean the offline address book used in Outlook when you are in Exchange cached mode? You can go to Home > Address Book, choose the problematic address book, click File > Properties, check the value under "the current server is". If it points to a local path located at “C:\Users*username*\AppData\Local\Microsoft\Outlook\Offline Address Books\”, then it's an offline address book:

    68065-1.png

    Supposing your issue is with the offline address book and it works fine when checking the global address list in OWA, please run the command below to force update the OAB:

    Get-OfflineAddressBook | Update-OfflineAddressBook  
    

    Then open Outlook, go to Send/Receive > Send/Receive Groups > Download address book and check the result:
    68086-2.png


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    2 people found this answer helpful.

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  1. Ashok M 6,506 Reputation points
    2021-02-14T07:19:30.51+00:00

    Hi anonymous user ,

    What is the version of the Exchange Server?
    Have you tried updating it from the server side?

    Get-OfflineAddressBook | Update-OfflineAddressBook

    Is it throwing any error or any errors in the event viewer?

    You can follow the below steps to change the interval,

    https://learn.microsoft.com/en-us/exchange/plan-and-deploy/post-installation-tasks/change-oab-generation-schedule?view=exchserver-2019#:~:text=By%20default%2C%20a%20new%20OAB,address%20books%20in%20Exchange%20Server.

    If the above suggestion helps, please click on "Accept Answer" and upvote it

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  2. Md. Mahfuzur Rahman 346 Reputation points
    2021-02-16T03:39:32.877+00:00

    Exchange server version 2016

    And we have checked Global address list from OWA, Global address list are updated.


  3. 2023-01-17T04:22:11.68+00:00

    You can disable cache mode, this will ensure that the GAL is updated instantly then you can enable cache mode. Hope this helps.

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