Remote Desktop problems

Question

I have a computer at work that recently stopped allowing the user to use the Remote Desktop Client. I get "Remote Desktop Services ActiveX mstscax.dll doesnt match the version of the client shell" I have verified the versions. .dll is 6.2.9200.17435 and the .exe is 6.1.7601.18540 and it is a Windows 7 Pro x64 SP1 OS. Whats funny is my computer is the same OS, Windows 7 Pro x64 SP1, and my file versions are: .dll 6.3.9600.17930 and .exe 6.3.9600.16415 and I have no problems using Remote Desktop Clients. I tried copying my files onto his machine and it just threw up a different error so I placed the originals back in. I have verified all updates from Windows Update have been installed, I ran the windows update repair tool to double check anything that might have been missing. I ran sfc /scannow and it told me it was unable to fix the .exe file. I have also tried registering the .dll but it still gives me the same error when I try to run Remote Desktop. The computer is on a domain, but I am logging in on the local machine as the administrator so I am directly connecting with the files. I am not sure what else to do as I do not want to run a repair and risk the user losing all of his installed programs or work he has done.

Answer 1

Hello Josh,

Thank you for posting your query on Microsoft Community Forums.

I would suggest you to post your query on Microsoft TechNet forum for this issue. There you can get more effective and appropriate suggestions by experts familiar with this topic.

Here is the link for Microsoft TechNet Forum:

Microsoft TechNet.

https://social.technet.microsoft.com/Forums/en-US/home?category=w7itpro

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