Windows explorer error. Unable to solve

Question

Need assistance with the following error event. I am unable to access windows explorer properly without crashing.

Log Name:      Application

Source:        Application Error

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Description:

Faulting application name: explorer.exe, version: 6.1.7601.19135, time stamp: 0x56a1bbe2

Faulting module name: KERNELBASE.dll, version: 6.1.7601.19160, time stamp: 0x56bcd73c

Exception code: 0xe053534f

Fault offset: 0x000000000000965d

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-04-06T08:59:34.000000000Z" />

    <EventRecordID>109572</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Owner-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>explorer.exe</Data>

    <Data>6.1.7601.19135</Data>

    <Data>56a1bbe2</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.19160</Data>

    <Data>56bcd73c</Data>

    <Data>e053534f</Data>

    <Data>000000000000965d</Data>

  </EventData>

</Event>

Answer 1

Hello,

Thank you for contacting Microsoft Community.

As per your description I understand that you are facing issues with Windows explorer.

Please refer to the suggestion by Imran Chand from the following link and check if it helps.

http://answers.microsoft.com/en-us/windows/forum/windows\_7-windows\_programs/application-error-event-id-1000/1c92d898-73b4-47b4-b276-710a8662760c

 Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.

Thanks and Regards

Sarandeep S - Microsoft Support.

Answer 2

i have tried the above and have had no success fixing the problem. i still have the issue after a clean boot. where to from here?