Explorer crashes on Command Prompt

Question

Hello

Trying to launch file explorer from the taskbar, right clicking on jpeg files and trying to launch command prompt crashes explorer.

In Safe mode this does not happen.

I have disabled everything from the Startup tab in the task manager and all services (except Microsoft) from system configuration (msconfig) but it is still happening in normal mode.

What can I do?

Answer 1

Thanks for nothing!

Answer 2

Hey

*deep breath in*

*deep breath out*

1.      Right click on the Start button, click on Command Prompt (Admin).

This is the first step but like the title says "EXPLORER CRASHES ON COMMAND PROMPT"

Answer 3

Hi,

Thank you for posting in Microsoft Community. I understand how frustrating it can be when things doesn't seem to go the right way. I will certainly help you with it.

Sorry for the inconvenience caused.

Boot your PC to a clean boot state and check.

Refer this link: https: https://support.microsoft.com/en-us/kb/929135

Reset the computer back to Normal Mode once you are done with the troubleshooting by following the section "How to reset the computer to start normally after clean boot troubleshooting" from the same article.

Let's run the SFC and DISM commands if issue persist.

Method 1: Run the SFC.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

1.      Right click on the Start button, click on Command Prompt (Admin).

2.      Type “sfc /scannow” without the quotes and hit Enter.

3.      After the scan, restart the computer and check for the issue.

Method 2: Run the DISM Tool.

If the issue persists, I would have you run the DISM tool to check the system health and will try to restore the files.  \

1.      Right click on the Start button, click on Command Prompt (Admin).

2.      In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:

• DISM.exe /Online /Cleanup-image /Scanhealth
• DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command Prompt window, type Exit, and then press Enter. 

Note: The tool might take 15-20 minutes to finish running, so please do not cancel it.

If the issue persist, create a local user account and check.

http://windows.microsoft.com/en-my/windows-10/create-a-local-user-account-in-windows-10

Hope this post helps. Get back to us for further queries. We are happy to help!