Hardware reserved memory

Question

HP G6 laptop, i have 6gb ram recently, started  performing slowly and i checked and realised that my hardware reserved memory has shot up to 4.6g. did the memory diagnostics nothing came up, unchecked the box in msconfig still no joy, just did a system recovery and still no joy.

these my systems info

AMD A8-3500 APU with radeon(tm) HD graphics 1.50 GHz

installed memory 6GB (1.48GB usable)

system type 64-bit Operating System

Answer 1

ok made it through the windows updates, 2 failures (nov security rollup kb3197868 and   windows update for x64systems kb3080149)  and completed the all the AMD updates sucessfully

the processes were like this shooting around erratically but then came to rest like below, with the idle process changing by the odd 1 or 2

this is system summary now(below)

and the display info

Answer 2

There are several suggestions so as you work on them just do one thing at a time, reboot and see how things look before moving on to the next.

Don't make a bunch of changes all at once or you won't know which adjustment fixed the problem or how to undo things in case things get worse.

Notice in your Task Manager that there is a svchost Process consuming at that moment 25% CPU - that is not normal.  If you watch it for a while it will probably bounce around constantly.

The svchost Processes are hosting Windows Services. That is why the description reads "Host Process for Windows Services".  There might be one or more important Windows Services running under each svchost Process you see.  It is normal to see several svchost Processes running at the same time.  It is not normal to see one of them consuming a bunch of CPU when the system is idle.  They should be consuming very little CPU (usually zero) and not be consuming 25% of the CPU.

This is more normal looking where all the svchost Processes are consuming zero CPU (almost all the time):

Since you did a system recovery there are some known problems on new/fresh/clean installs that you should fix.

Your system is exhibiting a known problem with the Windows Update Service where a svchost Process is running amok consuming too much CPU and RAM resources causing sluggish performance. 

Another symptom of that problem which you can check is from Control Panel, Windows Updates, Check for updates the system keeps checking and nothing seems to happen for hours and hours...  Nothing seems to ever download and updates never get installed but if you look back in Task Manager that svchost Process might be running wild.

Why don't you fix that first.

There are two discussions that should help:

Windows update problems?   Read this first.

and/or

Windows 7 Update Solution

Your AMD 6620g video card driver is also out of date by about 5 years.  Visit the AMD WWW site and let their scanner look at your system and if they offer a newer driver consider installing it:

http://support.amd.com/en-us/download

See how things look after that.

Post more screen shots afterwards to show the differences.

Answer 3

Hi

ive seen the hardware reserved at 535mb before

the box in msconfig was already unchecked

did a system recovery

Answer 4

When the system is performing slowly and you look at the Processes tab in Task Manager (Ctrl-Alt-Del), with the "Show processes from all users" checked click the CPU column header to sort highest to lowest.

Take a screen shot (or two...) and post them in your next reply.

How to include a screen shot in your topic

We expect to see something like this:

The System Idle Process is the amount of "free time" your CPU has so the more of that the better.  If you see some other Process that even momentarily consume large amounts of CPU capture it in your screen shot or tell us what it is.

If the hardware reserved "shot up to 4.6g" does that mean you are certain that's not the way it was or the way it has always been - do you know in the past it used to be some other lower amount?

If you unchecked the box in msconfig does that mean it was checked when you looked?  That would indicate tampering since that is not the default configuration.

Did you perform a system recovery or a system restore (not the same thing).

Do this so we can know more about your system:

Click the Start button/orb in the lower-left corner of your screen. Or, press the Windows logo key on your keyboard.

In the box enter:

msinfo32

Select/click msinfo32.exe and the System Information dialog box will open.

Click on System Summary, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here in your next reply.

For video driver information, expand the Components, click Display, click Edit, Select All (Ctrl-A), Copy (Ctrl-C) and then paste (Ctrl-V) the information back here.

There will be some personal information (like System Name and User Name), and whatever appears to be private information to you, just delete it from the pasted information.

Answer 5

Try this article and see if any of the solutions work for you 

https://support.microsoft.com/en-us/kb/978610