How to register app to appear in "Notifications & actions"?

GW 21

After an update in the past 6 months, our apps stopped appearing in "Notifications & actions" on the PC. How do you register an app on PCs to be able to receive app notifications from Dev Center?

Roy Li - MSFT 31,826 Reputation points Microsoft Vendor

2020-05-18T03:14:55.797+00:00

Interesting problem. Could you please open a free support ticket here: Contact Us. Tell the full repro steps about this behavior via the ticket so that the store could check it?
GW 21 Reputation points

2020-05-18T12:49:48.553+00:00
We already opened a support ticket and they closed it saying that it is an OS issue. We were asked to post the problem with Feedback Hub, but we've never received a response. We have no idea if issues are being tracked there or worked on because none of them get resolved.

Code makes the following Store Services registration:

StoreServicesEngagementManager engagementManager = StoreServicesEngagementManager.GetDefault(); var result = await engagementManager.RegisterNotificationChannelAsync();

We can see a channel is created in the result, however, our apps do not get listed in "Notifications and actions" after installation and PC users never receive Dev Center notifications. Xbox One users get notifications and the apps are configurable to receive or opt out of notifications on the XBox One. What process allows apps to be listed in "Notifications and actions"? Installation or above code registration?
Roy Li - MSFT 31,826 Reputation points Microsoft Vendor

2020-05-19T02:30:56.487+00:00

I fully understand your feelings. Based on your description, your app used to be shown on the target list. It means the code should be correct so this is an issue related to the dev center website. We could only offer limited help with this.
GW 21 Reputation points

2020-05-19T14:28:48.037+00:00

How does Dev Center control what is displayed in "Notifications and actions" on the PC?
Roy Li - MSFT 31,826 Reputation points Microsoft Vendor

2020-05-20T02:22:55.017+00:00

You might need to ask the store team about his. Another thing is that we've reported this behavior and the suggested way to get more help about this is to open a free support ticket.
GW 21 Reputation points

2020-05-20T12:46:23.167+00:00

I understand that, but as I stated we already opened a support ticket and it was closed with support stating it is an OS issue. Where's the best place to report this? Feedback Hub never answers any issue posted there.
Roy Li - MSFT 31,826 Reputation points Microsoft Vendor

2020-05-21T01:31:42.37+00:00

The Feedback Hub is the place where customers could report an issue or feature request. If the issue is related to the OS as the support ticket mentioned, you could try to use another device with a different OS or just upgrade the OS version of your device.
GW 21 Reputation points

2020-05-21T01:40:45.05+00:00

Unfortunately that won't work as all our devices are on auto update and up to date with the latest OS version. I see several people mentioning the same thing in Feedback Hub so they must be aware of the issue, but I don't understand what is taking them so long to fix it.
Roy Li - MSFT 31,826 Reputation points Microsoft Vendor

2020-05-22T01:39:17.657+00:00

I'm sorry to say that we can't offer more help with such an issue that happened on the dev center website because this is out of the scope of UWP development. What we can suggest is that open a support ticket or submit feedback in the Feedback Hub.