Graphics driver won´t install

Question

Hi, i am using Dell Inspiron 7520 with AMD Radeon HD 7730M graphics card with Win 7 (64-bit). I downloaded driver for this card but it just won´t install. It says : FAILED, problem uccured installing this package

When i open "log" it goes like this: 

਍਍[ Update Package Execution Started

Original command line: "C:\Users\David\Downloads\7520_Video_Driver_7VXH5_WN_8.951.9.1000_A04 (2).EXE" 

DUP Framework EXE Version: 3.0.93.1

DUP Release: 7VXH5X00-00

Installing framework...

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User Command: attended

DUP Capabilities Value: 2097151 (0x1FFFFF)

DUP Vendor Software Version: 8.951.9.1000

Local System/Model Compatible with this Package? Yes

Local System OS Version: 6.1.1.0

OS Compatible with this Package? Yes

Local System OS Language: CS

Language Compatible with this Package? Yes

(DupAPI::ExtractPayloadTo): *** Extraction Error: 9

Identified Behavior : attended

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Name of Exit Code: ERROR

Exit Code set to: 1 (0x1)

Result: FAILURE

Open file: C:\ProgramData\Dell\UpdatePackage\Log\7520_Video_Driver_7VXH5_WN_8.951.9.1000_A04 (2).txt

Do you all have any suggestions?

Answer 1

Hi David,

To fix the issue regarding installing the graphics driver, you can follow the steps below:

Method 1: Perform Clean Boot

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps in this link to perform a Clean Boot.

Note: Refer to "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting. If the issue persists, follow Method 2.

Method 2: Install the graphics driver in compatibility mode by following these steps:

1. Right-click the setup file of graphics card.
2. Click Properties.
3. Click the Compatibility tab.
4. Click the Compatibility Mode drop down.
5. Select the previous operating system.
6. Click Apply and Ok.
7. Restart the computer.

If you have other questions, don't hesitate to reach out.

Thank you.