DRIVER VIOLATION

Question

DRIVER VIOLATION

Anonymous

My Acer Laptop went shut down them when I tried to turn it on, a Blue screen appeared saying: "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you." The screen then goes blank, just before it does, a line pops up in small text saying: "If you'd like to know more, you can search online later for this error: DRIVER VIOLATION", the screen then appears to restart. Then opening ACER screen appears with a loading circle saying: "Preparing Automatic Repair". Then the blue screen pops up again and the process is repeated.

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Answer 1

Hi,

In some" cases this KB article will help.

Windows hangs or freezes

http://support.microsoft.com/kb/2681286

Be sure to check with the System Maker's Support (Motherboard Maker for custom

systems), their on-line documentation and drivers, and ask in their forums (if any)

about any known issues. Be sure to update the BIOS, low level chipset drivers,and the other major on-board and separate device drivers. Those alone may

resolve some or all of these issues.

Note using Win Key + X and Win Key + W (to get to Control Panel, Run, and Settings

as needed). Win Key + D calls the desktop and the using Win Key toggles Desktop

and Start Screen.

Translate the Windows 7 methods and use them on Windows 8/8.1 Resolving Blue Screen errors in Windows 8/8.1 ****http://windows.microsoft.com/en-ca/windows-8/resolve-windows-blue-screen-errors ****Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't

start Windows (applies to Windows 8/8.1). If you can't start Windows 8/8.1 try using

a Repair Disc (see methods to make one below) to access Safe Mode and other trouble-

shooting steps.

http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

We can analyze the minidumps if you make them available from the OneDrive or other file sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.

Adding files to your OneDrive

http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

Upload photos and files

http://windows.microsoft.com/en-us/onedrive/add-photos-filesOne-Drive - Share files and folders and change permissions

http://windows.microsoft.com/en-us/onedrive/share-file-folder

Zip or upload the contents of C:\Windows\minidump

Use OneDrive to upload collected files

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

Also do this so you can see the likely bluescreens.

Windows Vista automatically restarts if your PC encounters an error that causes it to crash. (also Windows 7 and Windows 8/8.1)

http://www.winvistatips.com/disable-automatic-restart-t84.html

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