Code 80245006

Question

Hello,

I have windows 8.1 update issue, showing code 80245006.

Pls support..

Answer 1

Hi,

Try these steps. This may apply to Windows 7, but it should also work for Windows 8.1.

1. Have you made any recent hardware or software changes to the computer prior to this issue?
2. Did you check the status of “Windows update, Background Intelligent Transfer Service (BITS) and Cryptography”? If “No”, try the steps mentioned below and reset the service’s startup type as “Automatic”.

Note (1): I would suggest you to check if you are able to access Windows Update service and also make sure that the following services are started. If it is not started follow these steps:

a) Click on Start button type services.msc in the start search window and press Enter.

b) Locate Windows Update service.

c) Right click on the service and select Properties.

d) In Start-up type, select Automatic.

e) Click Start under Service status.

f) Click OK.

g) Repeat from “ Step 3 to Step 6” to f for the following services also:

Background Intelligent Transfer Service (BITS)Cryptographic Services

Note (2): If the service is stopped, try to restart. If the service is missing or unable to restart, try the methods and check after each method:

Method 1: Run “Windows Update troubleshooter”, to check the issue of checking and installing operating system updates.http://windows.microsoft.com/en-US/windows7/Open-the-Windows-Update-troubleshooter

Method 2: Perform System File Checker (SFC) scan, to repair the missing/corrupted system files:http://support.microsoft.com/kb/929833

Method 3: Register “Windows Update engine” files.

Note: Please refer the article mentioned below. Please note that, the information provided in the article below is equally applicable to “Windows 7”.

Error message when you check for updates on the Windows Update site:http://support.microsoft.com/kb/326253

Reset Internet Explorer Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

Registry Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:http://windows.microsoft.com/en-US/windows7/Back-up-the-registry

Disclaimer for disabling Antivirus: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Disclaimer for disabling Firewall: You should not turn off Windows Firewall unless you have another firewall enabled. Turning off Windows Firewall might make your computer (and your network, if you have one) more vulnerable to damage from worms or hackers. Even disable any third party Firewall, if you installed.

Disable antivirus software: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Turn-Windows-Firewall-on-or-off: http://windows.microsoft.com/en-US/windows7/Turn-Windows-Firewall-on-or-off

Note: Once you performed the steps, make sure you turn on the Firewall and re-enable the antivirus to avoid the risk of virus infection.

Answer 2

The error code 80245006 means that a file required by Windows Update is missing or damaged. To repair the problem, you can try running the troubleshooter.

Download Windows Update Troubleshooter

Let us know if this works or not.

Answer 3

0x80245006	WU_E_REDIRECTOR_INVALID_RESPONSE	The response from the redirector server had an error status or was invalid.

Please provide more information so that the cause of your problem may be diagnosed.

Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted.

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and click OK . Place the cursor on System Summary. Select File, Export and give the file a name noting where it is located. Click Save**.** Files in the txt file format are preferred. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. If the report is in a language other than English, please state the language.

Please upload to your OneDrive and share with everyone a copy of your System log file **** from your Event Viewer and post a link here. Please remove any earlier copies of the logs from your OneDrive.

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm