computer management log file error under application

Question

Is there something I can do to correct the following fault in application error file?  I have an HP computer running windows 8.1 64bit and ie 11.

"Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18124, time stamp: 0x5641278d

Faulting module name: atidxx32.dll, version: 8.17.10.519, time stamp: 0x522fd07a

Exception code: 0xc0000005

Fault offset: 0x00072e57

Faulting process id: 0x133c

Faulting application start time: 0x01d21c2b3c06ddfb

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\WINDOWS\SYSTEM32\atidxx32.dll

Report Id: 711486e7-881f-11e6-bf48-78e3b5bc1800

Faulting package full name:

Faulting package-relative application ID:"

Answer 1

I have finally reset my computer to its factory build, and have been spending the last two days setting the options, and apps.  It seems to be operating much better, but I couldn't believe that just after I loaded windows 8, and before I even got all the updates installed, Internet Explorer had already frozen up, and the only way to get it to close was using the task manager to end the task.  None of the normal closing actions had any effect.  Since now upgrading to windows 8.1 again, I haven't noticed this problem yet, but then I've been busy installing all the things that went away when I reset my PC, and haven't been using it a lot.  This isn't the first time I've reset this computer, but that seems to be the only way to get this thing to work halfway.

Answer 2

We suggest you post this question to Microsoft TechNet for further assistance. You may include a link of this thread as reference for the troubleshooting steps we did.

Regards.

Answer 3

I followed the steps in the article you provided the link to.  That really screwed my system up.  Couldn't access anything.  fortunately I was able to do a safe boot and undo all the things in that article.  Now I still have my old next to useless system back.  Seems like every time I try someone's suggestion, it doesn't fix anything, it only gives me more issues.  I even did a restore to the earliest restore point, and I still have all the problems.  All this started when I took the free upgrade to windows 10, decided I didn't like it and went back to windows 8.1.  Its been a mess ever since.

Answer 4

I have already done all that, including both SFC /scannow and DISM /online /cleanup-image /restorehealth.  I don't know what atidxx32.dll is used for or what program it is associated with.  Would it be safe to locate this dll file and delete it?  I have tried almost everything else suggested.  Perhaps deleting it will correct that issue.

Answer 5

Hi,

Let's get this sorted out. We suggest you follow these steps to troubleshoot the issue:

1. Let's do a clean boot to determine what's causing the issue. You can follow the steps on this article.
2. If the program runs correctly, follow the How to determine what is causing the problem by performing a clean boot section of the article.
3. If the issue persist, follow these steps:
   • Press Windows key + X.
   • Select Command Prompt (Admin).
   • Type sfc<space>/scannow then press Enter.

Let us know the outcome.

Best.