Application crash with KERNELBASE.dll

Question

Hello All,

We are running IBM Sterling commerce EDI application on Windows 2012 Data center version, the server is on VM and since installation time (did 3-4 months back) we have not done Windows patches or updates. Since last few days we are observing that when we are working on our EDI application, suddenly application crashes with message " IBM Sterling Gentran Server for Microsoft Windows has stopped working" and when we checked the event viewer we found that its because of KERNELBASE.DLL, please see the event viewer information.  We have also tried to start the application with Run as Administrator, but no use. Request you to kindly help us to resolve this issue.

Faulting application name: Edimgr.exe, version: 5.3.1.5, time stamp: 0x55ba3bcc

Faulting module name: KERNELBASE.dll, version: 6.3.9600.17055, time stamp: 0x532943a3

Exception code: 0xc0000005

Fault offset: 0x00011d4d

Faulting process id: 0x1374

Faulting application start time: 0x01d219ca26c03237

Faulting application path: D:\GENSRVNT\Bin\Edimgr.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 3bac035d-85c3-11e6-80c3-0050569d2f36

Faulting package full name:

Faulting package-relative application ID

Regards

Krishna M

Answer 1

Hi,

Kindly post your question in the TechNet Server Forums, as your question is beyond the scope of these Forums.

http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver

TechNet Forums:

https://social.technet.microsoft.com/Forums/en-US/home

MSDN Forums:

https://social.msdn.microsoft.com/Forums/en-US/home

Cheers.