Windows Media Player Error

Question

I am working on one of my users computers, she is running Windows 7 64-bit. We noticed there is no windows media player installed on her computer. I cannot find a download out on Microsoft's website so I copied the files from my pc to hers. When I try to do the setup or the run we receive the following message: "An unexpected error has occurred. Setup was not able to detect any Windows Media updates. Please try again later."

I have seen on other posts that it is because Windows Updates is not running correctly but I have checked that and her is running and everything is up-to-date.

***Post moved by the moderator to the appropriate forum category (from Windows/Windows 7/Download, install, & activate/Download and install toWindows/Windows 7/Music, photos, & video).***

Answer 1

Click Start, type turn windows features on or off

Hit Enter

Expand Media Features

Uncheck Windows Media Player

Click OK

Restart when prompted

Click Start, type turn windows features on or off

Hit Enter

Expand Media Features

Check Windows Media Player

Click OK

Restart when prompted

Try playing again.

If the problem persist:

Click Start

Type: CMD, from the results, right click CMD

Click 'Run as Administrator'

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Answer 2

Check WMP is ticked in Media Features, as per - http://www.howtogeek.com/howto/26107/how-to-reinstall-windows-media-player-in-windows-7-to-solve-problems/

Even if it is, if WMP is not actually on the PC then go through the procedure to untick it, restart, tick it, restart and see what happens then.