Windows virus scam?

Question

First I got a pop up saying my computer was blocked and had the number 888-537-7465. I called and gave them access to my laptop through log me in. They did tests and they told me I have to pay $249.99 for a 5 years anti virus service. The antivirus is from a company called www.mytechadvise.com which has a phone number of 1-844-797-3777. I gave them credit card number, credit card cvv, phone number, email and address. I bought the antivirus and they gave me a new code for log me in and they hung the phone. They installed stuff and they called me an hour later. They told me to log in to email and Facebook, but I only logged in to my work email. They have my credit card info and they saw me log into my email. I changed the email password on a another computer. I'm confused since the pop up said it was Microsoft, but at the end, they said they weren't connected to Microsoft. I asked them are they a scam they said no. What should I do to stay safe as they have credit card number and cvv, email, phone number and address?

Answer 1

You got scammed. Cancel your credit card and dispute the charges. Change your email address. Change all passwords. Change any PIN numbers. Anything else financial on your computer? Change that too.

  Remove anything they installed with this tool.  

  Revo Uninstaller  

  [http://www.revouninstaller.com/revo_uninstaller_free_download.html](http://www.revouninstaller.com/revo_uninstaller_free_download.html)  

  From Quietman, see: I have been hacked...What should I do?  

http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/?p=3071944

  Next, follow the instructions here even if the pop up is gone.  

  [http://malwaretips.com/blogs/remove-tech-support-scam-popups/](http://malwaretips.com/blogs/remove-tech-support-scam-popups/)  

  Also run this tool.  

  SuperAntiSpyware (Free version)  

  [http://www.superantispyware.com/](http://www.superantispyware.com/)  

  And see:  

  PSA: Tech Support Scams Pop-Ups on the Rise  

https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

Answer 2

They also installed Symantec Endpoint Protection

Answer 3

Sure it would. Chances are that all they wanted was the $249.00. I'm just telling you the possibilities and what I would do. I have nothing else to add.

Answer 4

And your point is?

What about: "They also installed Symantec Endpoint Protection".

Answer 5

They were using malawarebytes adwcleaner