Web popup from https://support.microsoft.com claims i'm infected and asked me to call toll free number

Question

Hi guys,

recently i received this pop up, as you can see it even have a tab "Microsoft corporation [US]" before their weblink

the web itself shows "https://support.microsoft.com"

it's weird though as i don't believe it's from microsoft. upon going to microsoft webpage, it doesnt shows the tab before their weblink as below

i'm unable to find below toll free number in microsoft webpage or google as well.

could anyone confirm to me if this is a scam? if so how could they mask their webpage.

Answer 1

Hi guys,

recently i received this pop up, as you can see it even have a tab "Microsoft corporation [US]" before their weblink

the web itself shows "https://support.microsoft.com"

it's weird though as i don't believe it's from microsoft. upon going to microsoft webpage, it doesnt shows the tab before their weblink as below

i'm unable to find below toll free number in microsoft webpage or google as well.

could anyone confirm to me if this is a scam? if so how could they mask their webpage.

See if these blogs shed any light on how the scammers might have faked that Microsoft URL in the address bar:

https://www.bleepingcomputer.com/news/security/microsoft-edge-smartscreen-security-feature-can-be-abused-for-tech-support-scams/

https://blog.malwarebytes.com/cybercrime/social-engineering-cybercrime/2016/08/tech-support-scams-and-google-chrome-tricks/

Of course you could still file a report based on the telephone number – but that looks a little fishy too.

https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx#reptech

If that link is broken, this is the list of resources provided:

---

How to report tech support scams

• Help Microsoft stop cybercriminals by reporting information about your tech support scam.
• In the United States, use the FTC Complaint Assistant form.
• In Canada, the Canadian Anti-Fraud Centre can provide support.
• In the United Kingdom, you can report fraud as well as unsolicited calls.
• In Australia, you can use the ScamWatch website to report a scam.

Even that Dialog Loop Protection checkboxlooks like it might be the fake one described in the Malwarebytes blog cited above – so yea, things aren’t really getting any easier when it comes to dealing with the Tech Support Scammers:

https://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/a-pop-up-shows-it-is-from-microsoft/91277490-abb5-4f22-a57d-6b93d27b8a39

GreginMich

Answer 2

It's a scam. Use the Task Manager to exit the browser. Reboot and see if the pop-up goes away.

  How to Use the New Task Manager in Windows 8 or 10  

http://www.howtogeek.com/108742/how-to-use-the-new-task-manager-in-windows-8/

  How to Use the Task Manager in Windows 7  

http://windows.microsoft.com/en-us/windows/end-process#1TC=windows-7

  If that does not resolve the issue, follow the instructions here.  

  Remove Tech Support Scam pop-up (Call For Support Scam)  

  [http://malwaretips.com/blogs/remove-tech-support-scam-popups/](http://malwaretips.com/blogs/remove-tech-support-scam-popups/)  

  And see:  

  PSA: Tech Support Scams Pop-Ups on the Rise  

https://blog.malwarebytes.org/fraud-scam/2014/11/psa-tech-support-scams-pop-ups-on-the-rise/

Answer 3

Scan-a-rama! See...

• HOW TO Remove Tech Support Scam pop-up (Call For Support Scam)

http://malwaretips.com/blogs/remove-tech-support-scam-popups/